Service Desk - Japanese Speaking

Accenture; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Accenture is seeking a professional Technical Service Desk Agent with Japanese fluency to provide first‑level support and resolve inquiries across multiple channels. Strong analytical skills and meticulous problem-solving are essential to sustain high client satisfaction.

Responsibilities include providing expert technical assistance in Japanese via phone, email, and chat, thorough troubleshooting of hardware and software, documenting all interactions, escalating complex incidents, and assisting

Qualifications

• At least 1 year of proven experience in technical support.
• Excellent problem-solving and interpersonal communication skills.
• Detail-oriented with ability to multitask.
• Understanding of software applications and computer systems.
• Native Japanese fluency with strong written and verbal English communication.

Responsibilities

• Provide first-level technical assistance to clients in Japanese across phone, email, and chat.
• Troubleshoot hardware and software issues.
• Document all technical interactions and resolutions in detail.
• Escalate complex incidents to specialist teams for advanced resolution.
• Assist clients with setup, installation, and configuration of software applications.
• Maintain a positive client experience through professional communication and effective problem resolution.

Skills

Technical support

Troubleshooting

Documentation

Customer communication

Multitasking

Japanese language

Job description

A professional Technical Service Desk Agent with Japanese fluency is needed to ensure efficient and effective resolution of technical inquiries. This position demands strong analytical skills, a meticulous approach to problem-solving, and a commitment to maintaining high standards of client satisfaction.

Responsibilities

• Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the precise setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.
• Japanese: 8:00 AM – 8:00 PM, Monday to Friday

Requirements

• Native language fluency with excellent written and verbal communication skills.
• A minimum of one (1) year or more of proven experience in a technical support capacity.
• Superior problem-solving and interpersonal communication skills.
• Meticulous attention to detail and demonstrated ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work efficiently in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.