Japanese Tech Support Specialist

Accenture Southeast Asia; Cyberjaya; Vor Ort; MYR 48.000 - 72.000; Vollzeit

Zusammenfassung

Accenture Southeast Asia is seeking a professional Technical Service Desk Agent with Japanese fluency to ensure efficient resolution of technical inquiries. The role requires strong analytical skills, meticulous problem-solving, and a commitment to high client satisfaction.

Responsibilities include providing expert first-level assistance across phone, email, and chat, troubleshooting hardware and software issues, documenting interactions, and escalating complex incidents.

Qualifikationen

• Native language fluency with excellent written and verbal communication.
• Minimum of one (1) year or more of proven experience in a technical support capacity.
• Superior problem-solving and interpersonal communication skills.
• Meticulous attention to detail and demonstrated ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work efficiently in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

Aufgaben

• Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the precise setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.

Kenntnisse

Native language fluency

Technical support experience

Problem solving

Interpersonal communication

Jobbeschreibung

Accenture Southeast Asia is seeking a professional Technical Service Desk Agent with Japanese fluency to ensure efficient resolution of technical inquiries. The role requires strong analytical skills, meticulous problem-solving, and a commitment to high client satisfaction.

Responsibilities include providing expert first-level assistance across phone, email, and chat, troubleshooting hardware and software issues, documenting interactions, and escalating complex incidents.