Japanese-Speaking IT Service Desk Analyst

Airswift; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Airswift is seeking a Service Desk Analyst in Kuala Lumpur who speaks Japanese to join our global IT support team and handle Level 1 incident management, troubleshooting, and ticketing across phone, chat, and web channels.

Ideal candidates hold a Diploma or Bachelor's in Information Technology (or related field) with 1+ year IT service desk experience and JLPT N2/N1 proficiency to assist customers in Japanese and English.

Qualifications

• Diploma or Bachelor's degree in Information Technology or related field, or equivalent experience.
• 1+ year in IT service desk or Level 1 IT support.
• JLPT N2 or N1 proficiency.
• Experience logging incidents using a ticketing system.

Responsibilities

• Provide Level 1 IT support via phone, chat, and web for global clients.
• Manage incidents, perform troubleshooting, and log updates in the ticketing system.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Contribute to knowledge base and process improvements.

Skills

Japanese language proficiency (JLPT N2

Troubleshooting

Multi-channel support

Customer service

Collaboration

Knowledge base docs

Education

Diploma or Bachelor's degree in Information Technology or related field

Job description

Airswift is seeking a Service Desk Analyst in Kuala Lumpur who speaks Japanese to join our global IT support team and handle Level 1 incident management, troubleshooting, and ticketing across phone, chat, and web channels.

Ideal candidates hold a Diploma or Bachelor's in Information Technology (or related field) with 1+ year IT service desk experience and JLPT N2/N1 proficiency to assist customers in Japanese and English.