Customer Experience Specialist (Inbound/Outbound)

Accenture Southeast Asia; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Accenture Southeast Asia is seeking a Customer Service Associate to support customer experience through inbound and outbound interactions in a fast-paced environment. You will update the company database and assist QA efforts while ensuring process documentation is maintained.

Role requires strong Japanese and English communication, high attention to detail, and the ability to work under pressure while meeting SLA and KPI targets.

Qualifications

• 1-year Inbound and Outbound customer service experience preferred
• Fresh graduates are welcome to apply
• Willing to work under pressure
• High attention to detail and ability to follow SLA and escalation processes
• Strong communication and interpersonal skills.

Responsibilities

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Skills

Japanese

English

Communication

Interpersonal skills

Job description

Accenture Southeast Asia is seeking a Customer Service Associate to support customer experience through inbound and outbound interactions in a fast-paced environment. You will update the company database and assist QA efforts while ensuring process documentation is maintained.

Role requires strong Japanese and English communication, high attention to detail, and the ability to work under pressure while meeting SLA and KPI targets.