Japanese-Speaking Technical Service Desk Agent

Accenture

Kuala Lumpur

On-site

MYR 60,000 - 80,000

Full time

2 days ago

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Job summary

Accenture is seeking a professional Technical Service Desk Agent with Japanese fluency to provide first‑level support and resolve inquiries across multiple channels. Strong analytical skills and meticulous problem-solving are essential to sustain high client satisfaction.

Responsibilities include providing expert technical assistance in Japanese via phone, email, and chat, thorough troubleshooting of hardware and software, documenting all interactions, escalating complex incidents, and assisting

Qualifications

At least 1 year of proven experience in technical support.
Excellent problem-solving and interpersonal communication skills.
Detail-oriented with ability to multitask.
Understanding of software applications and computer systems.
Native Japanese fluency with strong written and verbal English communication.

Responsibilities

Provide first-level technical assistance to clients in Japanese across phone, email, and chat.
Troubleshoot hardware and software issues.
Document all technical interactions and resolutions in detail.
Escalate complex incidents to specialist teams for advanced resolution.
Assist clients with setup, installation, and configuration of software applications.
Maintain a positive client experience through professional communication and effective problem resolution.