IT Incident Response Specialist II - Japanese

Accenture Southeast Asia; Petaling Jaya; On-site; MYR 60,000 - 180,000; Full time

Job summary

Accenture Southeast Asia is seeking a technically skilled professional to manage IT troubleshoooting, incidents, and production support. You will work independently as a subject matter expert and actively contribute to problem resolution and operational improvements.

The role focuses on incident handling, monitoring trends, and ensuring changes to production environments align with SLAs, collaborating with teammates to optimize operational efficiency.

Qualifications

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Collaborate with colleagues to maintain and improve operational efficiency.

Skills

IT Troubleshooting

Engineering Support

Education

Bachelor's Degree in relevant field of studies

Job description

Accenture Southeast Asia is seeking a technically skilled professional to manage IT troubleshoooting, incidents, and production support. You will work independently as a subject matter expert and actively contribute to problem resolution and operational improvements.

The role focuses on incident handling, monitoring trends, and ensuring changes to production environments align with SLAs, collaborating with teammates to optimize operational efficiency.