Japanese Service Desk

7802 Accent.Tech.Solut.Sdn Bhd Company; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Accenture is seeking a professional Technical Service Desk Agent with Japanese fluency to provide first-level technical support across phone, email and chat. You will troubleshoot hardware and software issues, document resolutions, and escalate complex incidents as needed.

Ideal candidates have 1+ year of technical support experience, strong problem-solving skills, and meticulous attention to detail. Certifications (CompTIA, Microsoft, Cloud) are a plus.

Qualifications

• Native-level fluency in Japanese with excellent written and verbal communication.
• Minimum of one year of proven experience in a technical support capacity.
• Strong problem-solving and interpersonal communication skills.
• Meticulous attention to detail and ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work effectively in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

Responsibilities

• Provide expert first-level technical assistance to clients in Japanese language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.

Skills

Japanese

Problem solving

Communication

Multitasking

Customer support

Job description

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Job Description

A professional Technical Service Desk Agent with Japanese fluency is needed to ensure efficient and effective resolution of technical inquiries. This position demands strong analytical skills, a meticulous approach to problem-solving, and a commitment to maintaining high standards of client satisfaction.

Responsibilities

• Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).


• Conduct thorough troubleshooting to resolve hardware and software issues.


• Document all technical interactions and resolutions with detailed documentation.


• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.


• Assist clients with the precise setup, installation, and configuration of software applications.


• Ensure a positive client experience through professional communication and effective problem resolution.

Requirements

• Native language fluency with excellent written and verbal communication skills.


• A minimum of one (1) year or more of proven experience in a technical support capacity.


• Superior problem-solving and interpersonal communication skills.


• Meticulous attention to detail and demonstrated ability to multitask.


• Comprehensive understanding of software applications and computer systems.


• Proven ability to work efficiently in a high-pressure environment.


• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture