Japanese Service Desk

Accenture Southeast Asia; Cyberjaya; Vor Ort; MYR 48.000 - 72.000; Vollzeit

Zusammenfassung

Accenture Southeast Asia is seeking a professional Technical Service Desk Agent with Japanese fluency to ensure efficient resolution of technical inquiries. The role requires strong analytical skills, meticulous problem-solving, and a commitment to high client satisfaction.

Responsibilities include providing expert first-level assistance across phone, email, and chat, troubleshooting hardware and software issues, documenting interactions, and escalating complex incidents.

Qualifikationen

• Native language fluency with excellent written and verbal communication.
• Minimum of one (1) year or more of proven experience in a technical support capacity.
• Superior problem-solving and interpersonal communication skills.
• Meticulous attention to detail and demonstrated ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work efficiently in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

Aufgaben

• Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the precise setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.

Kenntnisse

Native language fluency

Technical support experience

Problem solving

Interpersonal communication

Jobbeschreibung

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Job Description

A professional Technical Service Desk Agent with Japanese fluency is needed to ensure efficient and effective resolution of technical inquiries. This position demands strong analytical skills, a meticulous approach to problem-solving, and a commitment to maintaining high standards of client satisfaction.

Responsibilities

• Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the precise setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.

Requirements

• Native language fluency with excellent written and verbal communication skills.
• A minimum of one (1) year or more of proven experience in a technical support capacity.
• Superior problem-solving and interpersonal communication skills.
• Meticulous attention to detail and demonstrated ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work efficiently in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.