Japanese-Speaking Fintech Support Specialist (Hybrid)

CB Talents; Seri Kembangan; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

CB Talents is hiring a Japanese-speaking Customer Support Representative in Kuala Lumpur, Malaysia. The role requires native Japanese and strong English, with 5-day shift work including weekends under a hybrid model (onsite day shifts, remote night shifts). You will handle live chat and email inquiries, and support users of fintech/crypto products.

Candidates should have 2–4 years in customer service, with a focus on frontline operations. Legal work authorisation in Malaysia is required.

Qualifications

• Native-level Japanese proficiency is required for complex written interactions.
• Strong command of English, written and spoken.
• Experience in customer service/live-chat with frontline operations training.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Demonstrate ability to understand customer needs and provide constructive feedback.
• Flag discrepancies or potential risks to management in a timely manner.
• Seek improvements to enhance team performance and processes.

Skills

Japanese language proficiency

English language proficiency

Customer service experience

Job description

CB Talents is hiring a Japanese-speaking Customer Support Representative in Kuala Lumpur, Malaysia. The role requires native Japanese and strong English, with 5-day shift work including weekends under a hybrid model (onsite day shifts, remote night shifts). You will handle live chat and email inquiries, and support users of fintech/crypto products.

Candidates should have 2–4 years in customer service, with a focus on frontline operations. Legal work authorisation in Malaysia is required.