Japanese-Speaking Fintech Support Specialist (Hybrid)

CB Talents SP; Subang Jaya; Hybrid; MYR 50,000 - 90,000; Full time

Job summary

CB Talents SP seeks a Japanese-speaking customer support professional in Malaysia to assist users via live chat and email, handling complex inquiries related to crypto and financial products in Japanese and English.

You will work in a hybrid model, with day shifts onsite and night shifts from home, and must be able to perform five days of shift work including weekends and public holidays. This role offers growth within the fintech/crypto sector and requires legal work authorization in Malaysia.

Qualifications

• Native-level Japanese proficiency and ability to confidently handle complex written interactions related to financial and crypto products.
• Strong command of English, written and spoken.
• 2–4 years of customer service / live-chat experience with frontline operations training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related field preferred.
• Strong numerical acumen with attention to detail when working with figures and data.
• Willingness to develop knowledge and pursue a long-term career in fintech/crypto trading firms.
• Team-oriented, self-driven, and able to respond professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts (hybrid model).
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate ability to understand customer needs and convert them into constructive feedback and solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management promptly.
• Continuously seek improvements to enhance team performance, work efficiency, and processes.

Skills

Native-level Japanese proficiency

Strong English proficiency

Customer service / Live-chat

Fintech/crypto domain knowledge

Numerical aptitude and data handling

Team player and self-driven

Education

Finance, Economics, Mathematics, Business Administration, or STEM

Job description

CB Talents SP seeks a Japanese-speaking customer support professional in Malaysia to assist users via live chat and email, handling complex inquiries related to crypto and financial products in Japanese and English.

You will work in a hybrid model, with day shifts onsite and night shifts from home, and must be able to perform five days of shift work including weekends and public holidays. This role offers growth within the fintech/crypto sector and requires legal work authorization in Malaysia.