Bilingual Japanese Support Specialist - Fintech & Crypto

Cross Border Talents; Kuantan; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Talent Ready in Kuala Lumpur is hiring a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English. The role requires knowledge of crypto trading basics and fintech concepts, with weekend and public holiday shifts as part of a hybrid model.

You will support users via live chat and email, resolving issues and gathering feedback for management while staying current on market conditions and platform features.

Qualifications

• Native-level Japanese proficiency and strong English communication.
• Experience in customer service with frontline operations training.
• Experience in fintech, trading environments or crypto products is a strong advantage.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Deliver high-quality, accurate customer service experience.
• Stay informed on crypto trading platforms, products, and market fundamentals.

Skills

Japanese language

English proficiency

Customer service

Fintech knowledge

Crypto trading basics

Education

Finance/Economics/Math background

Business/STEM related field preferred

Tools

Live chat platforms

CRM systems

Crypto trading platform familiarity

Job description

Talent Ready in Kuala Lumpur is hiring a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English. The role requires knowledge of crypto trading basics and fintech concepts, with weekend and public holiday shifts as part of a hybrid model.

You will support users via live chat and email, resolving issues and gathering feedback for management while staying current on market conditions and platform features.