Japanese-English Customer Support (Hybrid Fintech)

Savior Artigos Texteis Lda; Kuantan; Hybrid; MYR 48,000 - 60,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking a Japanese-Speaking Customer Support Representative to assist customers with inquiries in Kuala Lumpur, Malaysia. The role requires native Japanese and good English proficiency, along with 2-4 years of customer service experience, ideally in financial or crypto products.

The position offers a hybrid work model with onsite day shifts and remote night shifts. Strong numerical skills and a passion for fintech are essential. Interested candidates should send their resumes to [e-mail].

Qualifications

• 2-4 years of experience in Customer Service or Live-chat Customer Service.
• Legal work authorization in Malaysia is required.
• Ability to perform 5 days' shift work.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure a high-quality customer service experience.
• Manage inquiries or complaints from current and prospective users.
• Continuously seek improvements to enhance team performance.

Skills

Native-level Japanese proficiency

Strong command of English

Customer Service experience

Numerical acumen

Understanding of financial products

Education

Educational background in Finance, Economics, Mathematics, Business Administration, or STEM

Job description

Savior Artigos Texteis Lda is seeking a Japanese-Speaking Customer Support Representative to assist customers with inquiries in Kuala Lumpur, Malaysia. The role requires native Japanese and good English proficiency, along with 2-4 years of customer service experience, ideally in financial or crypto products.

The position offers a hybrid work model with onsite day shifts and remote night shifts. Strong numerical skills and a passion for fintech are essential. Interested candidates should send their resumes to [e-mail].