Bilingual Japanese FinTech Support Specialist (Hybrid)

CB Talents; Putrajaya; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia, is hiring a Japanese-speaking Customer Support Representative. The role involves supporting customers in Japanese and English, with a hybrid model requiring on-site day shifts and work-from-home for nights.

Candidates should have 2–4 years in fintech/crypto-related customer service and be legally eligible to work in Malaysia. Responsibilities include handling live chats and emails, delivering high-quality service, and staying updated on crypto products and

Qualifications

• Native-level Japanese proficiency and able to support users in written Japanese.
• Strong command of English, written and spoken.
• 2–4 years in customer service with frontline live chat and email training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a plus.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Understand customer needs and convert them into constructive feedback and solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management in a timely manner.
• Seek improvements to enhance team performance and operational processes.

Skills

Japanese language

English language

Customer service

Teamwork

Education

Finance/Economics/Math/Business or STEM background

Tools

Live chat platforms

Crypto trading platforms

Job description

CB Talents in Kuala Lumpur, Malaysia, is hiring a Japanese-speaking Customer Support Representative. The role involves supporting customers in Japanese and English, with a hybrid model requiring on-site day shifts and work-from-home for nights.

Candidates should have 2–4 years in fintech/crypto-related customer service and be legally eligible to work in Malaysia. Responsibilities include handling live chats and emails, delivering high-quality service, and staying updated on crypto products and