Bilingual Crypto Support Specialist (JP/EN) – Hybrid

Savior Artigos Texteis Lda; Bayan Lepas; Hybrid; MYR 66,960 - 100,440; Full time

Job summary

Savior Artigos Texteis Lda in Malaysia is seeking a bilingual Japanese-English customer service specialist to support users of fintech and crypto products. The role requires native-level Japanese and strong English, with both live chat and email duties.

You will work in a hybrid model, on site during day shifts and from home at night, handling inquiries, resolving issues, and feeding back insights to management to improve service quality. Legal work authorization in Malaysia is required.

Qualifications

• Native-level Japanese required for complex written inquiries.
• Proficient in English (written and spoken).
• 2–4 years in live-chat or email customer service.
• Experience with fintech, crypto or trading platforms preferred.
• Strong numerical ability and attention to detail.
• Willingness to work in hybrid onsite/night shifts.
• Legal work authorization in Malaysia.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide accurate, high-quality customer service for fintech/crypto products.
• Stay informed about crypto trading platforms and market basics.
• Manage and follow up on inquiries or complaints from users.
• Identify customer needs and relay feedback to management.
• Flag discrepancies or risks to ensure smooth frontline operations.
• Suggest process improvements to enhance team performance.

Skills

Native-level Japanese proficiency

English proficiency (written & spoken)

Live-chat Customer Service experience

Fintech/crypto/trading platform exp

Numerical/data attention to detail

Education

Finance / Economics / Mathematics / Business Administration or STEM

Job description

Savior Artigos Texteis Lda in Malaysia is seeking a bilingual Japanese-English customer service specialist to support users of fintech and crypto products. The role requires native-level Japanese and strong English, with both live chat and email duties.

You will work in a hybrid model, on site during day shifts and from home at night, handling inquiries, resolving issues, and feeding back insights to management to improve service quality. Legal work authorization in Malaysia is required.