Hybrid Japanese-Speaking Customer Support (Fintech/Crypto)

CB Talents; Petaling Jaya; Hybrid; MYR 47,000 - 76,000; Full time

Job summary

Talent Ready in Malaysia is seeking a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English from Kuala Lumpur. The role follows a hybrid model with day shifts on-site and night shifts from home, requiring legal work authorization in Malaysia.

Prior fintech/crypto exposure and customer service experience are highly valued. Responsibilities include delivering accurate support, staying informed on crypto platforms, and escalating risks when needed to ensure

Qualifications

• Native-level Japanese proficiency and confident support for complex written interactions.
• Strong English, written and spoken.
• 2-4 years in customer service, frontline operations training.
• Experience with financial institutions, fintech platforms, or crypto products is a plus.
• Education background in finance, economics, math, business or related fields preferred.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide efficient, accurate, and high-quality service.
• Know crypto trading platforms, products, and fundamentals.
• Manage inquiries or complaints from users and follow up diligently.
• Translate customer needs into feedback and solutions for management.
• Flag discrepancies or risks to management promptly to keep operations smooth.
• Suggest improvements to boost team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service

Live chat & email

Fintech/crypto knowledge

Team player

Hybrid work readiness

Education

Finance / Economics / Mathematics / Business

Job description

Talent Ready in Malaysia is seeking a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English from Kuala Lumpur. The role follows a hybrid model with day shifts on-site and night shifts from home, requiring legal work authorization in Malaysia.

Prior fintech/crypto exposure and customer service experience are highly valued. Responsibilities include delivering accurate support, staying informed on crypto platforms, and escalating risks when needed to ensure