Japanese-Speaking Customer Support Specialist | Malaysia

Inov8 Solutions; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

One-way flight to Malaysia

Initial accommodation

Multinational team exposure

Overseas work experience

Job summary

Inov8 Solutions is seeking a Customer Support specialist who can assist Japanese-speaking customers in Malaysia. The role involves phone, chat and email support, with rotating shifts and a full-time contract.

You should have good communication in English, a willingness to relocate to Malaysia, and customer-facing experience. The position includes a one-way flight to Malaysia and initial accommodation, with exposure to a multinational team.

Qualifications

• Must hold a valid Japanese passport (explicit requirement).
• Experience in customer-facing roles is welcome but not mandatory.

Responsibilities

• Provide customer support to Japanese-speaking customers via phone, chat and email.
• Handle inquiries and resolve issues in a timely and professional manner.
• Escalate complex cases to relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Follow established processes and service standards to deliver a positive customer experience.

Skills

Japanese language

Customer service

Communication skills

Relocation willingness

Job description

Inov8 Solutions is seeking a Customer Support specialist who can assist Japanese-speaking customers in Malaysia. The role involves phone, chat and email support, with rotating shifts and a full-time contract.

You should have good communication in English, a willingness to relocate to Malaysia, and customer-facing experience. The position includes a one-way flight to Malaysia and initial accommodation, with exposure to a multinational team.