Japanese Speaker - Associate Customer Support

Two95 International Inc.; Cyberjaya; On-site; MYR 89,000 - 100,000; Full time

Benefits offered by this job

Transport allowance

Shift allowance

Medical coverage

Dental & optical

Family coverage

Annual leave

Maternity leave

Paternity leave

Visa support

Flight reimbursement

Hotel reimbursement

Job summary

Two95 International Inc. in Cyberjaya is seeking a Japanese-speaking Associate Customer Support to assist customers with inquiries, orders, and issue resolution. You will handle calls, emails, and live chat, requiring clear communication and problem-solving skills.

The role is on-site with rotating shifts; JLPT N1 or native Japanese required; Diploma or Bachelor’s degree. Malaysians and expatriates willing to relocate are welcome.

Qualifications

• JLPT N1 certified or native Japanese speaker.
• Diploma or Bachelor's degree required.
• Fresh graduates welcome; Malaysians and expatriates willing to relocate accepted.

Skills

Japanese language

Customer support

Education

Diploma or Bachelor's Degree

Job description

We are seeking a Japanese-speaking Associate Customer Support professional to join our global online shopping platform. You will assist customers with inquiries, orders, and issue resolution, ensuring a smooth and positive experience. This role involves handling calls, emails, and live chat, and requires clear communication and problem-solving skills. Candidates must be comfortable working on-site in Cyberjaya and handling rotational shifts.

JLPT N1 certified or native Japanese speaker

Diploma or Bachelor’s Degree

Open to Malaysians & expatriates willing to relocate

Customer support experience preferred; fresh graduates welcome

• Salary: RM8,000 – RM9,000 + RM500 transport allowance + shift allowance

• In/out-patient medical coverage, dental & optical benefits

• Coverage for self, spouse & children

• Annual leave, medical leave, maternity & paternity leave

• Expatriates: visa, flight, and 1-week hotel reimbursement