Customer Support Associate (Japanese Speaker)

Tech Mahindra; Cyberjaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Visa sponsorship

Flight tickets

1 week accommodation on arrival

Comprehensive medical insurance

Settling-in support

Dependent visa support

Annual leave 10–12 days

Job summary

Tech Mahindra is hiring Customer Support Associates to join our multicultural team in Cyberjaya, Malaysia. You will provide high-quality support to Japanese-speaking customers on a major E-commerce platform, with full visa sponsorship, flight tickets, and relocation support.

Responsibilities include handling inquiries in Japanese across chat, email, and calls, assisting with orders and tracking, processing returns, and maintaining SOP-compliant, empathetic service.

Qualifications

• Language: Native Japanese speaker OR JLPT N1 with English not mandatory.
• Visa eligibility is required by Malaysia regulations.
• Bachelor’s Degree holders: fresh graduates welcome; Diploma holders: 5 years experience; High School graduates: 7 years experience.

Responsibilities

• Respond to customer inquiries via Chat, Email, and Inbound Calls in Japanese.
• Assist users with E-commerce platform navigation, orders, and account inquiries.
• Handle product delivery status, shipping updates, and tracking inquiries.
• Process returns, refunds, and verify payment/billing details.
• Follow SOPs while providing polite and empathetic solutions.

Skills

Japanese language proficiency

JLPT N1

Customer support

Multicultural teamwork

Education

Bachelor’s Degree

Diploma

High School

Job description

Location

Salary & Benefits

• Transportation Allowance: Up to MYR 500 per month (Based on attendance)
• Shift Allowance: Provided separately
• Salary Increment: Annual review performance-based

About the Role

Are you looking for an exciting career opportunity abroad? We are hiring Customer Support Associates to join our growing, multicultural team in Cyberjaya, Malaysia.

In this role, you will provide high-quality support to Japanese-speaking customers utilizing a major E-commerce platform. No prior experience is required— we offer full visa sponsorship, flight tickets, and relocation support to help you settle into your new life in Malaysia seamlessly.

Key Responsibilities

• Respond to customer inquiries via Chat, Email, and Inbound Calls in native-level Japanese.
• Assist users with E-commerce platform navigation, order placements, and account inquiries.
• Handle inquiries regarding product delivery status, shipping updates, and tracking.
• Process returns, refunds, and verify payment/billing details.
• Follow standard operating procedures (SOPs) while providing polite, professional, and empathetic solutions.

Work Schedule

• Working Days: 5 days a week (Rotational shift basis)
• Shift Window: Between 08:00 AM and 12:00 AM (Midnight)
• Hours: 9-hour shifts (8 working hours + 1-hour break)
• Overtime: Minimal to none (100% paid if overtime occurs)
• Rest Days: 2 days off per week (Rotational)

Requirements

• Language: Native Japanese speaker OR Non-native speaker with JLPT N1 certification. (English proficiency is not mandatory; daily operations are fully in Japanese).
• Education & Visa Eligibility (Mandatory due to Malaysia Visa Regulations):
• Bachelor’s Degree Holder: Fresh graduates and inexperienced applicants are welcome to apply.
• Diploma Holder: Minimum 5 years of relevant working experience required.
• High School Graduate: Minimum 7 years of relevant working experience required.
• Mindset: Bright, proactive attitude with excellent professional manners and a willingness to learn.
• 100% Free Visa Sponsorship: Employment visa costs are fully covered by the company.
• Flight Ticket Provided: Free one-way flight ticket to Malaysia.
• Initial Accommodation: 1-week free hotel stay provided upon arrival.
• Comprehensive Medical Insurance: Includes outpatient, inpatient, dental, and vision coverage.
• Settling-In Support: Guided assistance for local bank account opening.
• Dependent Visa Support: Assistance with processing visas for family members (Self-funded).
• Leave Entitlement: 10 days of Annual Leave (Years 1–2), increasing to 12 days from Year 3.
• Company Culture: Internal awards, internal job posting systems, and referral bonus programs.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.