Japanese-Speaking Customer Support Executive

Inov8 Solutions; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

One-way flight to Malaysia

Initial accommodation

Multinational team exposure

Overseas work experience

Job summary

Inov8 Solutions is seeking a Customer Support specialist who can assist Japanese-speaking customers in Malaysia. The role involves phone, chat and email support, with rotating shifts and a full-time contract.

You should have good communication in English, a willingness to relocate to Malaysia, and customer-facing experience. The position includes a one-way flight to Malaysia and initial accommodation, with exposure to a multinational team.

Qualifications

• Must hold a valid Japanese passport (explicit requirement).
• Experience in customer-facing roles is welcome but not mandatory.

Responsibilities

• Provide customer support to Japanese-speaking customers via phone, chat and email.
• Handle inquiries and resolve issues in a timely and professional manner.
• Escalate complex cases to relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Follow established processes and service standards to deliver a positive customer experience.

Skills

Japanese language

Customer service

Communication skills

Relocation willingness

Job description

Customer Support (Japanese Speaker) | Malaysia

We are currently supporting our client in Malaysia for Japanese-speaking Customer Support role.

This is an opportunity for Japanese professionals looking to gain international work experience and build their career in a multicultural environment while supporting Japanese-speaking customers.

Location: Malaysia

Working Hours: Rotational shifts - 9 hours per shift, 5 days a week

Employment Type: Full-time

What You'll Do

• Provide customer support to Japanese-speaking customers via phone, chat and email
• Handle customer inquiries and resolve issues in a timely and professional manner
• Escalate complex cases to the relevant teams when necessary
• Maintain accurate records of customer interactions
• Follow established processes and service standards to deliver a positive customer experience

What We're Looking For

• Must hold a valid Japanese Passport
• Good communication and interpersonal skills
• Customer Service or customer-facing experience is preferred
• Candidates with experience in Sales, Hospitality, Retail, Recruitment or other customer-facing roles are also welcome to apply
• Basic to good English communication skills
• Willingness to relocate to Malaysia
• Comfortable working rotational shifts

What You Can Expect

• One way flight ticket to Malaysia
• Initial accommodation
• Opportunity to work with a multinational company
• International and multicultural working environment
• Valuable overseas work experience

Why Consider Malaysia?

Malaysia is a great opportunity for professionals looking to take their career beyond Japan. Work in an international environment, gain overseas experience and experience life in the heart of Southeast Asia.

With its multicultural environment and convenient location, Malaysia also offers the opportunity to explore different cultures and destinations across Southeast Asia while building your international career.