Japanese Customer Support Executive ( Native Japanese / JLPT N1 Speaker)k

Two95 International Inc.; Cyberjaya; On-site; MYR 89,000 - 100,000; Full time

Benefits offered by this job

Transport allowance

Shift allowance

Visa sponsorship

Flight ticket reimbursement

Hotel accommodation on arrival

Medical benefits

Leave entitlements

Optical & dental coverage

Job summary

Two95 International Inc. in Cyberjaya, Malaysia, is hiring Japanese Customer Support Executives to join our online shopping platform. You’ll handle customer queries in Japanese via chat, email, and calls, delivering solutions and ensuring a high-quality experience.

We welcome fresh graduates and experienced professionals, with visa sponsorship available and relocation to Malaysia supported. The role is full-time and office-based with competitive salary and benefits.

Qualifications

• JLPT N1 certification or native Japanese speaker.
• Open to all nationalities with visa sponsorship available.
• Fresh graduates and experienced customer service professionals welcome.
• Willingness to relocate to Malaysia.

Responsibilities

• Handle customer queries in Japanese via chat, email, and calls.
• Provide solutions and support related to online shopping experiences.
• Ensure high-quality and professional communication with customers.
• Work in rotational shifts to support global customers.

Skills

JLPT N1 / Native Japanese

Job description

Job description:

We’re Hiring: Japanese Customer Support Executives

Location: Cyberjaya, Malaysia

Employment Type: Full-time, Office-based

Industry: Online Shopping Platform

What You’ll Do

• Handle customer queries via chat, email, and calls in Japanese (English not required)
• Provide solutions and support related to online shopping experiences
• Ensure high-quality and professional communication with customers
• Work in rotational shifts to support global customers

What We’re Looking For

• JLPT N1 certification OR Native Japanese speaker
• Open to all nationalities (visa sponsorship available)
• Fresh graduates & experienced customer service professionals are welcome
• Willingness to relocate to Malaysia

What We Offer

• Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
• RM 500 transportation allowance
• Shift allowance for afternoon shifts
• Employment VISA & 1-way flight ticket reimbursement (for expats)
• 1-week hotel accommodation upon arrival (for expats)
• Comprehensive medical benefits (in-patient & out-patient for self & family)
• Maternity & paternity leave, annual leave, medical leave as per labor law
• Optical & dental coverage