Customer Support - Native Japanese / N1 Speaker

Two95 International Inc.; Cyberjaya; On-site; MYR 89,000 - 100,000; Full time

Benefits offered by this job

Visa sponsorship

Flight reimbursement for expats

Hotel accommodation upon arrival (exp外

Job summary

Two95 International Inc. in Cyberjaya, Malaysia, is seeking Japanese Customer Support Executives to join our online shopping platform.

In this full‑time, office‑based role you will handle customer queries in Japanese via chat, email, and calls (English not required), provide solutions, and maintain high-quality communication while supporting global customers in rotating shifts. We welcome fresh graduates or experienced professionals; visa sponsorship and relocation assistance are available for

Qualifications

• JLPT N1 certification OR Native Japanese speaker.
• Open to all nationalities with visa sponsorship.
• Fresh graduates and experienced professionals welcome.
• Willingness to relocate to Malaysia.

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese (English not required).
• Provide solutions and support related to online shopping experiences.
• Ensure high-quality and professional communication with customers.
• Work in rotational shifts to support global customers.

Skills

Japanese language

Customer service

Job description

We’re Hiring: Japanese Customer Support Executives

Location: Cyberjaya, Malaysia

Employment Type: Full-time, Office-based

Industry: Online Shopping Platform

What You’ll Do

• Handle customer queries via chat, email, and calls in Japanese (English not required)
• Provide solutions and support related to online shopping experiences
• Ensure high-quality and professional communication with customers
• Work in rotational shifts to support global customers

What We’re Looking For

• JLPT N1 certification OR Native Japanese speaker
• Open to all nationalities (visa sponsorship available)
• Fresh graduates & experienced customer service professionals are welcome
• Willingness to relocate to Malaysia

What We Offer

• Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
• RM 500 transportation allowance
• Shift allowance for afternoon shifts
• Employment VISA & 1-way flight ticket reimbursement (for expats)
• 1-week hotel accommodation upon arrival (for expats)
• Comprehensive medical benefits (in-patient & out-patient for self & family)
• Maternity & paternity leave, annual leave, medical leave as per labor law
• Optical & dental coverage