Japanese Speaking Customer Support Representative

CB Talents SP; Kota Bharu; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

Talent Ready in Kuala Lumpur, Malaysia, seeks a Japanese-speaking Customer Support Representative. The role covers live chat and email support in Japanese and English, dealing with fintech/crypto products, and maintaining high-quality customer service during 5-day shifts, including weekends.

The position requires native Japanese, strong English, and 2–4 years in frontline customer service, with knowledge of crypto markets. Hybrid onsite day shifts and remote night shifts are expected.

Qualifications

• Native-level Japanese proficiency for complex written interactions.
• Strong written and spoken English.
• Experience in Customer Service / Live-chat, 2–4 years, with frontline training.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide high-quality, efficient customer service.
• Become proficient with crypto trading platforms and market fundamentals.
• Diligently handle inquiries or complaints from users.
• Understand customer needs and translate into feedback and solutions for management.
• Flag discrepancies and potential risks to management.
• Seek continuous improvements to boost team performance and efficiency.

Skills

Japanese language

English language

Customer service

Fintech/crypto knowledge

Analytical mindset

Education

Finance / Economics / Mathematics / Business

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.