Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Kuala Lumpur; Hybrid; MYR 44,640 - 89,280; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is seeking a Japanese-speaking Customer Support Representative to assist users in Japanese and English within fintech and crypto contexts. The role combines day onsite shifts and night remote work in a hybrid model, requires native Japanese, strong English, 2–4 years in customer service, and familiarity with live chat and email support.

You will monitor inquiries, resolve issues, and provide constructive feedback to improve processes while

Qualifications

• Native-level Japanese proficiency, mandatory for written interactions related to fintech/crypto.
• Strong English writing and speaking skills.
• 2–4 years experience in customer service with frontline training (Live Chat & Email).
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical/STEM fields preferred.
• Strong numerical acumen with attention to detail and comfort with figures, data, statistics.
• Willingness to develop knowledge and a long-term career in fintech/crypto trading firms.
• Team player, self-driven, able to respond professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and market fundamentals, while staying informed on market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate the ability to understand customer needs and provide constructive feedback and solutions for management.
• Flag discrepancies, risks, or unusual situations to management in a timely manner to ensure smooth frontline operations.
• Continuously seek improvements to enhance team performance and processes.

Skills

Japanese

English

Customer service

Live chat

Fintech knowledge

Education

Finance / Economics / Mathematics / Business Admin

Tools

Crypto platforms

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.