Customer Support Specialist - Japanese

Savior Artigos Texteis Lda; Rawang; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, seeks a Japanese-speaking Customer Support Representative to assist customers in Japanese and English via live chat and email. Native-level Japanese and strong English are required; fintech/crypto customer service experience is a plus.

The role uses a hybrid model: onsite day shifts and remote night shifts, with 5-day weeks including weekends. Legal work authorisation in Malaysia is required and teamwork, attention to detail, and a proactive

Qualifications

• Native-level Japanese proficiency for complex written interactions.
• Strong command of English, written and spoken.
• 2–4 years in customer service or frontline operations.
• Experience with fintech platforms, crypto products, or trading environments is a plus.
• Analytical/ STEM background preferred.
• Attention to figures, data and statistics.
• Willingness to work 5 days a week including weekends.
• Hybrid onsite/night shift arrangement.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Deliver efficient, accurate, high-quality customer service.
• Be well versed with crypto trading platforms, products and market fundamentals.
• Diligently manage and follow up on inquiries or complaints.
• Understand customer needs and provide feedback and solutions to management.
• Flag discrepancies, potential risks, or unusual situations to management promptly.
• Seek improvements to enhance team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service experience

Live chat & email support

Fintech/crypto familiarity

Analytical mindset

Education

Finance/Economics/Mathematics/Business background

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.