Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Cyberjaya; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Savior Artigos Texteis Lda in Cyberjaya, Malaysia is seeking a Japanese-speaking Customer Support Representative to assist users in Japanese and English via live chat and email, with hybrid onsite/day shifts and remote night shifts.

The role requires native-level Japanese, strong English, and 2–4 years in customer service, preferably in fintech or crypto platforms. You will understand crypto products, manage inquiries, and contribute to a high-quality customer experience.

Qualifications

• Native-level Japanese
• Strong English (written and spoken)
• 2–4 years in customer service, frontline training (Live Chat & Email)
• Experience with fintech, crypto platforms, or crypto products is advantageous
• Background in Finance, Economics, Mathematics, Business Administration or related fields preferred
• Strong numerical acumen and attention to detail

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide efficient, accurate, and high-quality customer service.
• Familiarize with crypto trading platforms, products and market fundamentals.
• Follow up on inquiries or complaints from users and provide solutions.
• Flag discrepancies or risks and communicate with management promptly.
• Suggest improvements to boost team performance and processes.

Skills

Japanese language

English proficiency

Customer service

Fintech knowledge

Education

Finance/Economics/ STEM

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.