【Japanese-Speaking_Customer Support _No Night Shift】

Manpower Staffing Services (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 86,000 - 103,000; Full time

Job summary

Manpower Staffing Services (Malaysia) Sdn. Bhd. in Kuala Lumpur seeks a Japanese-Speaking Customer Service Analyst to support Japanese-speaking customers in a global environment.

Local or native Japanese speakers are encouraged to apply, with JLPT N1/N2 certification preferred and strong English/Japanese communication skills. The role involves handling inquiries, resolving issues, and maintaining customer records while meeting KPI targets.

Qualifications

• Local or Native Japanese speaker required.
• JLPT N1 or N2 certification required.
• Strong communication in Japanese and English.
• Customer service experience is an advantage.
• Experience supporting the Japanese market is a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and other communication channels.
• Respond to customer inquiries and provide timely solutions.
• Manage and resolve customer escalations professionally.
• Update and maintain accurate customer records.
• Ensure service quality standards are met while achieving KPI targets.
• Sellers may handle products such as tobacco and alcoholic beverages as part of their business activities.

Skills

Japanese language

English communication

Customer service

Education

JLPT N1/N2 certification

Job description

Japanese-Speaking Customer Service Analyst (Local or Native Japanese Speakers)

Salary: Up to RM8,500/month

Are you a Local / Native Japanese Speaker looking to build your career in a global customer service environment?

We are currently seeking a Japanese-Speaking Customer Service Analyst to join a leading multinational company in Kuala Lumpur. This role is ideal for candidates who are passionate about customer service and confident in supporting Japanese-speaking customers.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and other communication channels
• Respond to customer inquiries and provide timely solutions
• Manage and resolve customer escalations professionally
• Update and maintain accurate customer records
• Ensure service quality standards are met while achieving KPI targets
• Sellers may handle products such as tobacco and alcoholic beverages as part of their business activities

Requirements

• Local or Native Japanese Speaker
• JLPT N1 or N2 certification is requiredStrong communication skills in Japanese and English
• Customer service experience is an advantage
• Experience supporting the Japanese market is a plus
• Ability to work rotational shifts between 9:00 AM and 9:00 PM

What We Offer

Attractive salary package of up to RM8,500

Manpower is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [e-mail]