Japanese-Speaking Customer Support Executive

Inov8 Solutions; Kuala Lumpur; On-site; MYR 96,000 - 116,000; Full time

Benefits offered by this job

Flight ticket to Malaysia

Medical Insurance

Multinational company

International environment

Overseas work experience

Job summary

Inov8 Solutions in Malaysia is seeking a Japanese-speaking Customer Support professional to assist clients locally. The role involves delivering high-quality support to Japanese-speaking customers via phone, chat, and email, within a multinational environment.

You will handle inquiries, resolve issues promptly, maintain records, and escalate complex cases as needed; a valid Japanese passport is required and relocation to Malaysia is expected. This is a full-time position with rotational shifts.

Qualifications

• Must hold a valid Japanese passport.
• Good communication and interpersonal skills.
• Customer Service or customer-facing experience is preferred.
• Basic to good English communication skills.
• Willingness to relocate to Malaysia.
• Comfortable working rotational shifts.

Responsibilities

• Provide customer support to Japanese-speaking customers via phone, chat and email
• Handle customer inquiries and resolve issues in a timely and professional manner
• Escalate complex cases to the relevant teams when necessary
• Maintain accurate records of customer interactions
• Follow established processes and service standards to deliver a positive customer experience

Skills

Japanese language

Customer service

Communication skills

Interpersonal skills

Job description

Customer Support (Japanese Speaker) | Malaysia

We are currently supporting our clients in Malaysia for multiple roles - Japanese speaker Customer Support.

This is an opportunity for Japanese professionals (bilingual and monolingual) looking to gain international work experience and build their career in a multicultural environment while supporting Japanese-speaking customers.

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Salary: upto 9500 MYR + KPI + shift allowance (if night shift)

Working Hours: Rotational shifts - 9 hours per shift, 5 days a week

Employment Type: Full-time

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What You'll Do

• Provide customer support to Japanese-speaking customers via phone, chat and email
• Handle customer inquiries and resolve issues in a timely and professional manner
• Escalate complex cases to the relevant teams when necessary
• Maintain accurate records of customer interactions
• Follow established processes and service standards to deliver a positive customer experience

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What We're Looking For

• Must hold a valid Japanese Passport
• Good communication and interpersonal skills
• Customer Service or customer-facing experience is preferred
• Candidates with experience in Sales, Hospitality, Retail, Recruitment or other customer-facing roles are also welcome to apply
• Basic to good English communication skills
• Willingness to relocate to Malaysia
• Comfortable working rotational shifts

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Company Benefits

• One way flight ticket to Malaysia
• Medical Insurance (Inpatient, Outpatient included)
• Opportunity to work with a multinational company
• International and multicultural working environment
• Valuable overseas work experience

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Why Consider Malaysia?

Malaysia is a great opportunity for professionals looking to take their career beyond Japan. Work in an international environment, gain overseas experience and experience life in the heart of Southeast Asia.

With its multicultural environment and convenient location, Malaysia also offers the opportunity to explore different cultures and destinations across Southeast Asia while building your international career.

Interested in exploring this opportunity? We'd be happy to connect with you.