Customer Support Specialist

ARVION SERVICES SDN. BHD.; Kuala Lumpur; Hybrid; MYR 56,000 - 78,000; Full time

Benefits offered by this job

Hybrid working arrangements

Relocation allowance for eligible海外候補者

Medical insurance coverage

Annual leave benefits

Training and professional development

Career growth opportunities

Exposure to international clients

Job summary

ARVION SERVICES SDN. BHD. in Kuala Lumpur is seeking a Japanese Speaking Customer Support Specialist to join our growing international team.

You will handle inquiries via live chat, email and phone, provide financial product information and assist clients with account issues in a fast-paced, multicultural environment. The ideal candidate is a native Japanese speaker with at least 1 year of experience, strong problem-solving skills and a customer-focused mindset.

Qualifications

• Native Japanese speaker with strong written and spoken English
• 1 year of professional customer support experience
• Experience in financial services/fintech is a plus

Responsibilities

• Respond to inquiries via live chat, email and phone promptly
• Provide accurate information about financial products and accounts
• Troubleshoot issues and resolve customer concerns
• Collaborate with internal teams to fix problems
• Maintain records of interactions and resolutions
• Identify recurring issues and suggest improvements

Skills

Native Japanese

Customer service

Communication skills

Job description

Job Overview

We are seeking a Japanese Speaking Customer Support Specialist to join a growing international organization based in Kuala Lumpur.

The ideal candidate is a native Japanese speaker with at least 1 year of customer support experience, strong problem-solving skills and the ability to thrive in a fast-paced, multicultural working environment.

What Will You Do:

• Respond to customer inquiries through live chat, email and phone in a timely and professional manner.
• Provide accurate information about financial products, services and account-related matters.
• Assist clients with account inquiries, technical issues and general troubleshooting.
• Handle customer concerns and complaints professionally, ensuring effective resolution.
• Cooperate effectively with internal departments to resolve customer issues.
• Maintain accurate records of customer interactions, requests and resolutions.
• Follow established procedures, internal policies and service quality standards.
• Identify recurring customer issues and recommend improvements to enhance the customer experience.
• Maintain high customer satisfaction through clear communication and efficient support.

What Makes You a Good Fit:

• Native Japanese speaker with excellent written and verbal communication skills.
• Good command of English, both written and spoken.
• Minimum 1 year of professional customer support or customer service experience.
• Experience in financial services, fintech, forex or a related industry is an advantage.
• Strong interpersonal, communication and problem-solving skills.
• Ability to multitask and manage customer inquiries efficiently.
• Good computer literacy and ability to learn new systems quickly.
• Customer-focused mindset with strong attention to detail.
• Ability to work independently while collaborating effectively with a team.
• Willingness to work 9-hour rotating shifts scheduled between 8:00 AM till 12:00 AM (midnight).

What We Offer:

• Competitive salary package and additional allowances.
• Medical insurance coverage.
• Annual leave benefits.
• Relocation allowance for eligible overseas candidates.
• Hybrid working arrangements.
• Supportive, multicultural and professional working environment.
• Training and professional development opportunities.
• Career growth opportunities within a global organization.
• Exposure to international clients and financial services operations.