Japanese-Speaking Customer Support Analyst | Kuala Lumpur

Manpower Staffing Services (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 86,000 - 103,000; Full time

Job summary

Manpower Staffing Services (Malaysia) Sdn. Bhd. in Kuala Lumpur seeks a Japanese-Speaking Customer Service Analyst to support Japanese-speaking customers in a global environment.

Local or native Japanese speakers are encouraged to apply, with JLPT N1/N2 certification preferred and strong English/Japanese communication skills. The role involves handling inquiries, resolving issues, and maintaining customer records while meeting KPI targets.

Qualifications

• Local or Native Japanese speaker required.
• JLPT N1 or N2 certification required.
• Strong communication in Japanese and English.
• Customer service experience is an advantage.
• Experience supporting the Japanese market is a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and other communication channels.
• Respond to customer inquiries and provide timely solutions.
• Manage and resolve customer escalations professionally.
• Update and maintain accurate customer records.
• Ensure service quality standards are met while achieving KPI targets.
• Sellers may handle products such as tobacco and alcoholic beverages as part of their business activities.

Skills

Japanese language

English communication

Customer service

Education

JLPT N1/N2 certification

Job description

Manpower Staffing Services (Malaysia) Sdn. Bhd. in Kuala Lumpur seeks a Japanese-Speaking Customer Service Analyst to support Japanese-speaking customers in a global environment.

Local or native Japanese speakers are encouraged to apply, with JLPT N1/N2 certification preferred and strong English/Japanese communication skills. The role involves handling inquiries, resolving issues, and maintaining customer records while meeting KPI targets.