Executive – Customer support

RAPSYS TECHNOLOGIES PTE. LTD.; Malaysia; On-site; MYR 22,320 - 111,600; Full time

Benefits offered by this job

Attractive salary package

Professional support & training

Opportunity to work with the Japanese market

Job summary

A technology services company seeks a Customer Support Executive to assist Japanese customers. Responsibilities include handling inquiries in Japanese and English, maintaining customer satisfaction, and coordinating with internal teams. Required skills include native-level Japanese proficiency and strong communication skills. Full-time onsite work at Ara Damansara in Malaysia is mandatory.

Qualifications

• 5 years of experience in customer support and CRM roles required.
• Polite, patient, and customer-oriented communication skills.

Responsibilities

• Handle inquiries and support requests from customers in Japanese.
• Provide support via phone calls and online chat channels.
• Maintain high levels of customer satisfaction.
• Coordinate with internal teams as necessary.

Skills

Proficiency in Japanese (Native-level or JLPT N2/N1 preferred)

English communication ability

Customer service experience

Strong communication skills

Ability to work in rotational shifts

Job description

Pay:2,000.00 (MYR) - 10,000.00 (MYR) per month

Job description:

Job Scope / Responsibilities

• Handle inquiries and support requests from customers in Japan who are using our client’s services.
• Provide support via phone calls and online chat channels in Japanese (and English if bilingual).
• Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs.
• Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses.
• Update internal systems / CRM with customer interaction details.
• Coordinate with internal teams when escalation is required.
• Comply with service KPIs, deadlines, and quality standards.

Requirements

• Proficiency in Japanese (Native-level or JLPT N2/N1 preferred).
• English communication ability will be an added advantage (for bilingual role).
• Customer service / contact center experience is an advantage (not mandatory).
• Strong communication skills – polite, patient, and customer-oriented.
• Able to work in rotational shifts (24/7 support environment).
• Able to work full-time onsite at Ara Damansara, Malaysia.

Benefits

• Attractive salary package.
• Professional support & training provided.
• Opportunity to work with Japanese market & international client.

Language Requirement:Japanese Monolingual OR Japanese + English Bilingual

Work Location

Ara Damansara Office (Onsite Only) – Malaysia

Working Hours

24-hour rotational shift schedule (2 days off per week)

Job Type: Full-time

Application Question(s)

• Proficiency in Japanese (Native-level or JLPT N2/N1 preferred)
• Provide support via phone calls and online chat channels in Japanese (and English if bilingual)

Experience

• Executive - Customer Support: 5 years (Required)
• CRM: 5 years (Required)

Language

• Japanese Monolingual (Required)
• Japanese + English Bilingual (Required)