Content Moderation Advisor I (Japanese)

Convergys; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Convergys is seeking an Advisor I for Content Moderation in Kuala Lumpur, Malaysia. The role involves providing exceptional customer service and support through various communication channels while ensuring satisfaction and adherence to performance metrics.

The ideal candidate will possess strong customer service orientation, effective communication skills, and the ability to thrive in a fast-paced environment. Flexibility in shift rotation is required, along with a high school diploma.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and computer navigation skills.
• Ability to communicate effectively, both written and verbally.

Responsibilities

• Provide customer service support and resolution of routine problems.
• Ensure service meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and build rapport.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

Convergys is seeking an Advisor I for Content Moderation in Kuala Lumpur, Malaysia. The role involves providing exceptional customer service and support through various communication channels while ensuring satisfaction and adherence to performance metrics.

The ideal candidate will possess strong customer service orientation, effective communication skills, and the ability to thrive in a fast-paced environment. Flexibility in shift rotation is required, along with a high school diploma.