Japanese-Speaking Crypto Support Specialist

Savior Artigos Texteis Lda; Port Dickson; Hybrid; MYR 78,120 - 100,440; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is hiring a Japanese-Speaking Customer Support Representative. You will handle inquiries via live chat and email in Japanese and English, delivering accurate, high-quality support for fintech and crypto products.

The role requires native Japanese, strong English, 2–4 years in customer service, and willingness to work a hybrid schedule (day onsite, night remote).

Qualifications

• Native-level Japanese proficiency; able to handle complex written interactions.
• Strong command of English, written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline training.
• Experience with financial institutions, fintech, trading or crypto products is advantageous.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related fields preferred.
• Strong numerical acumen with attention to detail.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well supplied with crypto trading platform knowledge and market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Understand customer needs to provide feedback and solutions to management.
• Flag discrepancies, risks, or unusual situations to management in a timely manner.
• Seek improvements to enhance team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service

Live chat

Crypto/fintech knowledge

Education

Finance/ Economics/ Mathematics background

Tools

Live chat software

Email management tools

Job description

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is hiring a Japanese-Speaking Customer Support Representative. You will handle inquiries via live chat and email in Japanese and English, delivering accurate, high-quality support for fintech and crypto products.

The role requires native Japanese, strong English, 2–4 years in customer service, and willingness to work a hybrid schedule (day onsite, night remote).