ITD INTERN

Mulia Property Deveploment Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Mulia Property Deveploment Sdn Bhd in Kuala Lumpur is seeking an IT Support Assistant to help maintain daily IT operations. You will work under supervision to resolve basic hardware and software issues and assist in setting up equipment for meetings and new hires.

This role emphasizes asset management, documentation, and collaboration with the IT team to ensure smooth user support and security practices within the organization.

Qualifications

• Basic understanding of IT systems and hardware.
• Willingness to learn under supervision.
• Good documentation and record-keeping skills.

Responsibilities

• Assist IT team with daily operational and administrative tasks.
• Provide basic first-level IT support to users under supervision, troubleshooting desktops, laptops, printers, and Office apps.
• Assist in setting up IT equipment such as desktops, laptops, monitors, printers and meeting room devices.
• Support IT Asset Management: update inventory, tagging, labelling, verification.
• Record IT asset movements: issuance, return, transfer, disposal.
• Help organize IT equipment and storage areas.
• Assist with system and application support, including user access checks and issue tracking.
• Support Tenant Portal activities: basic user support, issue tracking, testing, documentation.
• Prepare and update IT documentation: forms, checklists, logs, SOPs, guides, FAQs.
• Maintain filing of IT records and logs.
• Assist in basic IT security checks and compliance activities.
• Escalate unresolved issues to IT team/vendor when needed.
• Provide updates on tasks and progress to supervisor.

Skills

Basic IT knowledge

Troubleshooting

Documentation

Team collaboration

Tools

Microsoft Office

Asset management software

Job description

• 1. Assist the IT team in daily operational and administrative tasks.


• 2. Provide basic first-level IT support to users under supervision, including troubleshooting desktops, laptops, printers, peripherals, Microsoft Office, email, and basic system-related issues.


• 3. Assist in setting up IT equipment such as desktops, laptops, monitors, printers, meeting room devices, and other IT peripherals.


• 4. Support IT Asset Management activities, including updating asset inventory records, asset tagging, asset labelling, and physical asset verification.


• 5. Record IT asset movement, including issuance, return, transfer, replacement, and disposal of IT equipment.


• 6. Assist in organizing IT equipment, spare devices, accessories, and related storage areas.


• 7. Assist with system and application support activities, including user access checking, issue recording, and follow-up.


• 8. Support Tenant Portal-related activities when required, including basic user support, issue tracking, testing, and documentation.


• 9. Assist in preparing and updating IT documentation such as forms, checklists, logs, SOPs, user guides, FAQs, and troubleshooting notes.


• 10. Maintain proper filing and documentation of IT records, asset records, system support logs, and related documents.


• 11. Assist in basic IT security and compliance activities, including antivirus checks, software update checks, and proper handling of IT equipment and information.


• 12. Escalate unresolved technical issues to the IT team or relevant vendor when necessary.


• 13. Provide updates on assigned tasks and progress to the supervisor.