Senior Information Technology Support Engineer

Mentaris.Asia; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Mentaris.Asia is seeking an IT Support specialist in Kuala Lumpur to provide professional technical assistance to internal users. You will troubleshoot laptops, iPads, and related hardware/software, install and configure desktops, and perform Windows profile migrations while maintaining asset inventories.

Day-to-day duties include handling ServiceDesk tickets, ensuring SLA fulfillment, and supporting global/regional IS teams with infrastructure needs.

Qualifications

• Excellent teamwork and communication with business users.
• Proficient in troubleshooting hardware and software issues.
• Able to manage daily ServiceDesk tickets and SLAs.
• Strong analytical skills and problem-solving approach.
• Fluent in English; good interpersonal communication.

Responsibilities

• Provide technical support to internal business users in a professional and friendly manner.
• Troubleshoot end users on Laptop and iPad for software and hardware.
• Install and configure PC hardware and software on desktops and peripherals.
• Perform profile migrations for Windows PCs and Laptops.
• Manage IT assets & inventories.
• Handle daily ServiceDesk tickets and meet SLAs.
• Support global and regional IS teams and maintain inventories.

Skills

Excellent team player

English communication

Analytical and troubleshooting

Flexibility and dedication

Interpersonal skills

Hardware and software troubleshooting

Critical thinking

Job description

• Provide technical support to internal business users in a professional and friendly manner.


• To troubleshoot and support end users on Laptop and iPad for both software and hardware.


• Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware.


• Perform profile migrations for Windows PCs and Laptops.


• Manage IT assets & inventories.


• Working on daily ServiceDesk tickets and accountability for


• ServiceDesk performances while ensuring a smooth operation, that SLAs are being fulfilled and business user are happy with the support they are receiving.


• Participate in the management of infrastructure and systems across all sites with respect to requirements and recommendations from global and regional IS teams.

Roles and Responsibilities

• Working on daily helpdesk tickets and SLAs are being fulfilled and ensuring business user are satisfied with the support received on daily basis.


• Follow up with user to ensure their issues are resolve.


• Monitor, diagnose, and escalation of IT problems.


• Conduct remote support and troubleshooting.


• Install, configure, troubleshoot, repair PC and end user devices.


• Setting up user accounts and profiles on the network and managing


• profile migrations for Windows computers.


• To troubleshoot and support end users on Laptop and iPad for both software and hardware


• Provide operational support for global and regional IS and infrastructure team


• Maintaining inventories of IT assets


• installing updates, patches for anti-virus, computers, etc.

General skills

• Excellent team player


• Understand and able to communicate in English


• Excellent team player


• Strong analytical and troubleshooting skill


• High flexibility and dedication


• Good interpersonal skills.


• Ability to troubleshoot complex hardware and software issues.


• Ability to think critically.