IT Workshop Technician — Keep Retail Tech Running Smoothly

Frasers Group; Petaling Jaya; On-site; MYR 45,000 - 71,000; Full time

Job summary

Sports Direct Malaysia is seeking an IT Workshop Technician to join our growing team in Selangor. The role focuses on repairing, maintaining, and asset-tracking IT systems across stores, including EPOS terminals, printers, and handheld scanners.

You will configure Cisco networking gear, manage Zendesk tickets, assist store rollouts, and ensure accurate stock and asset management. The ideal candidate has 2+ years IT hardware experience and strong communication skills.

Qualifications

• Strong interest in computing.
• Ability to work well within a team and independently without direct supervision.
• Exceptional organizational skills.
• Meticulous attention to detail.
• Excellent communication skills, both written and oral.
• Proficiency in Microsoft Office.
• Extensive experience with IT hardware.
• A minimum of 2 years' experience in an IT hardware maintenance/ IT support role.
• Relevant certifications will be an advantage.
• Ability to work under pressure and meet strict deadlines.

Responsibilities

• Repairing, maintenance, and asset tracking of a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.
• Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
• Processing of returns and recycling equipment.
• Ensuring accurate stock inventory and asset management.
• Utilizing Zendesk to manage workload/tickets and responding to phone requests.
• Coordinating hardware for store rollouts and acquisitions.

Skills

IT hardware maintenance

Teamwork

Organizational skills

Attention to detail

Communication skills

Microsoft Office

Ability to work under pressure

Education

IT certifications (advantage)

Tools

Zendesk

EPOS Till systems

Job description

Sports Direct Malaysia is seeking an IT Workshop Technician to join our growing team in Selangor. The role focuses on repairing, maintaining, and asset-tracking IT systems across stores, including EPOS terminals, printers, and handheld scanners.

You will configure Cisco networking gear, manage Zendesk tickets, assist store rollouts, and ensure accurate stock and asset management. The ideal candidate has 2+ years IT hardware experience and strong communication skills.