IT Technician - Mandarin Speaker (Hardware Support）

Mastering Services Sdn. Bhd.; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Mastering Services Sdn. Bhd. is seeking an IT Support Executive/Technician to deliver hands-on technical support for retail outlets, focusing on POS systems, Windows OS, CCTV, and network troubleshooting.

You will travel to different stores for on-site installation, maintenance and issue resolution. Applicants should have 1–2 years of IT support experience with strong English, Mandarin and Bahasa Malaysia communication skills, and be capable of handling hardware, software, and network problems

Qualifications

• 1–2 years of IT support experience.
• Hands-on experience with Windows installation, configuration, and troubleshooting.
• Experience in POS system installation, setup, maintenance and troubleshooting.
• Able to troubleshoot IT hardware, software, network, printers, and peripheral devices.
• Knowledge or hands-on experience in CCTV installation, configuration, maintenance and troubleshooting.
• Familiar with cable pulling, wiring, cable termination, and basic network cabling.
• Familiar with routers, switches, Wi‑Fi devices, receipt printers, barcode scanners, and other retail IT equipment.
• Able to work independently and respond to on-site technical issues.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows operating systems and POS systems.
• Provide on-site IT support at retail outlets, including troubleshooting hardware, software, network, and peripheral devices.
• Install, configure, maintain, and troubleshoot CCTV systems.
• Perform CCTV cabling and wiring works, including cable routing, pulling, termination, and basic testing.
• Conduct routine inspections and preventive maintenance for store IT equipment.
• Troubleshoot retail equipment such as routers, switches, Wi-Fi devices, receipt printers, barcode scanners, and other POS-related devices.
• Coordinate with vendors or relevant internal teams for issues requiring further technical support or escalation.
• Maintain proper records of IT equipment, repairs, maintenance, and support activities.
• Travel to different retail outlets when required to provide on-site technical support.
• Perform other IT-related duties as assigned.

Skills

English

Mandarin

Bahasa Malaysia

Tools

Windows OS

POS systems

CCTV

Networking (routers, switches)

Printers

Barcode scanners

Wi-Fi devices

Cabling

Job description

We are looking for a hands-on and responsible IT Support Executive / Technician to provide technical support for our retail outlets. This role will be mainly focused on POS systems, Windows operating systems, retail IT equipment, network troubleshooting, and CCTV systems.

You will be required to travel to different retail outlets to perform on-site installation, troubleshooting, maintenance, and technical support.

Key Responsibilities

Install, configure, maintain, and troubleshoot Windows operating systems and POS systems.

Provide on-site IT support at retail outlets, including troubleshooting hardware, software, network, and peripheral devices.

Install, configure, maintain, and troubleshoot CCTV systems.

Perform CCTV cabling and wiring works, including cable routing, pulling, termination, and basic testing.

Conduct routine inspections and preventive maintenance for store IT equipment.

Troubleshoot retail equipment such as routers, switches, Wi-Fi devices, receipt printers, barcode scanners, and other POS-related devices.

Coordinate with vendors or relevant internal teams for issues requiring further technical support or escalation.

Maintain proper records of IT equipment, repairs, maintenance, and support activities.

Travel to different retail outlets when required to provide on-site technical support.

Perform other IT-related duties as assigned.

Job Requirements

1–2 years of working experience in IT support or a related field.

Good command of Mandarin, English, and Bahasa Malaysia. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Hands-on experience in Windows installation, configuration, and troubleshooting.

Experience in POS system installation, setup, maintenance, and troubleshooting is required.

Able to troubleshoot IT hardware, software, network, printers, and peripheral devices.

Knowledge or hands-on experience in CCTV installation, configuration, maintenance, and troubleshooting.

Familiar with cable pulling, wiring, cable termination, and basic network cabling.

Familiar with routers, switches, Wi-Fi devices, receipt printers, barcode scanners, and other retail IT equipment.

Able to work independently and respond to on-site technical issues.

Good problem-solving skills, responsible attitude, and attention to detail.

Willing to travel to different retail outlets for on-site support.

Valid driving licence and own transport are an advantage.