IT ADMINISTRATOR

5G-Starlink Pte.; Malacca City; On-site; MYR 47,000 - 69,000; Full time

Job summary

5G-Starlink Pte. is seeking an IT support specialist to assist end-users with Windows, Office 365, and device management. You will handle user accounts, printers, and peripherals across site offices.

The role requires at least 2 years of hands-on IT experience, a Diploma/Degree in IT, and willingness to travel to site offices. Strong troubleshooting and customer-facing skills are essential. Excellent communication and proactive problem solving are valued.

Qualifications

• At least 2 years of relevant IT hands-on experience.
• Diploma or degree in IT or equivalent.
• Experience with networks, Windows, and mobile devices.
• Knowledge of Microsoft Office, Active Directory, as well as Teams.
• Meticulous and able to multi-task and work independently.
• Good troubleshooting and critical thinking skills.
• Good interpersonal and customer-fronting skills.
• Resourceful, meticulous, and a team player who can work well with all levels.
• Possess a high level of integrity and self-driven personality.
• Candidate must be willing to travel to site offices when require.

Responsibilities

• Support users on computer, printing, scan, and desktop application including but not limited to: User Account Administration, Office 365 User Administration, Wireless Access Points User Administration, Networking issues, Install, upgrade, support and troubleshoot Microsoft Windows client.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Support in internal reporting and authority reporting, when necessary, maintain/create appropriate documentation
• Ensure computers are up to date to the latest patches and ensure third-party applications are up to date
• Maintain a proactive approach in attending to users' requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time

Skills

Windows OS

Office 365

Active Directory

Remote/On-site support

Teams

Network basics

Troubleshooting

Documentation

Customer service

Multi-tasking

Education

Diploma / Degree in IT or equivalent

Tools

Active Directory

Microsoft Teams

Office 365 Admin Center

Windows OS

Job description

Support users on computer, printing, scan, desktop application including but not limited to:

• User Account Administration
• Office 365 User Administration
• Wireless Access Points User Administration
• Networking issues
• Install, upgrade, support and troubleshoot Microsoft Windows client (PC desktop and notebook)

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Support in internal reporting and authority reporting, when necessary, maintain/create appropriate documentation

Ensure computers are up to date to the latest patches.

Ensure third-party applications are up to date.

Maintain a proactive approach in attending to users' requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.

Job Requirements:

At least 2 years of relevant IT hands-on experience (including device management).

Possess at least Diploma / Degree in IT or equivalent qualifications.

Experience with networks, Windows, and mobile devices systems.

Knowledge of Microsoft Office, Active Directory, as well as tools like Teams.

Meticulous and able to multi-task and work independently.

Good troubleshooting and critical thinking skills.

Good interpersonal and customer-fronting skills.

Resourceful, meticulous, and a team player who can work well with all levels.

Possess a high level of integrity and self-driven personality.

Candidate must be willing to travel to site offices when require.