Technical Support Engineer

Getronics; Seberang Perai; On-site; MYR 50,000 - 73,000; Full time

Job summary

Getronics in Malaysia provides IT support across desktops, laptops, mobiles, and peripherals, delivering timely help to users in offices and classrooms. The role emphasizes problem solving, customer care, and effective use of remote tools.

The ideal candidate will have a diploma or degree in CS/IT/CE and at least two years of enterprise IT support experience, with strong Windows 10/11 and Office 365 knowledge and hands-on hardware skills.

Qualifications

• Bachelor-level or diploma in CS/IT/CE or equivalent.
• 2+ years of practical IT support experience in an enterprise environment.

Responsibilities

• Provide technical support to customers via phone, chat, ticketing system, and in-person.
• Support Windows 10/11 and Office 365, including Outlook and OneDrive.
• Assist in teaching spaces using Zoom, MS Teams, Barco, Neat Bar, Crestron and similar tools.
• Perform PC refresh, preventative maintenance, and hardware installations or upgrades.
• Handle devices and peripherals, IP phones, printers, and video conferencing equipment at Level 1.

Skills

IT support

Customer support orientation

Troubleshooting

Self-motivated

Remote tools

Hardware knowledge

Education

Diploma/Degree in Computer Science / IT / Computer Engineering or equivalent

Tools

Windows 10/11

Office 365 (Outlook, OneDrive)

Ticketing system

Zoom

MS Teams

Barco

Neat Bar

Crestron

Job description

• Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
• 2+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
• General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
• Self-motivated, possess a can-do attitude and a strong customer support orientation.
• Provide technical expertise and support to customers through phone, chat, ticketing system, and in-person.
• Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
• Strong familiarity with PC components like CPU, Motherboard, RAM, Graphics card storage etc.
• Perform PC refresh, general preventative maintenance, install, upgrade, and troubleshoot computer hardware and any other authorised peripheral equipment.
• IP phone, multi-function printers and video conference Level 1 support.
• Provide technical support in teaching spaces utilizing various software and hardware collaboration platforms like Zoom, MS Teams, Barco, Neat Bar, Crestron, and similar tools.