IT Technical Support -Immediately

Tech Innovasi Sdn Bhd; Seremban; On-site; MYR 33,000 - 56,000; Full time

Job summary

Tech Innovasi Sdn Bhd in Negeri Sembilan is seeking a motivated IT Technical Support specialist to join our team. You will troubleshoot end-user IT issues, configure hardware and software, and provide on-site support as needed.

The role welcomes fresh graduates and internship candidates. Strong communication in English and Bahasa Melayu, plus basic Windows, TCP/IP, LAN/Wi‑Fi knowledge, are desirable and you will work with our local clients.

Qualifications

• Diploma/Advanced Diploma/Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or related field.
• Fresh graduates are welcome to apply.
• Internship/Industrial Training candidates are welcome to apply.

Responsibilities

• Provide first-level technical support and troubleshooting for end-user IT issues.
• Troubleshoot PCs, notebooks, printers, peripherals, software and network connectivity.
• Install, configure and maintain computers, laptops, printers and IT peripherals.
• Perform basic Windows OS installation, configuration and troubleshooting.
• Troubleshoot basic LAN, Wi‑Fi, TCP/IP, DNS and DHCP issues.
• Respond promptly to support tickets, emails and phone calls.
• Record, update and document incidents and troubleshooting activities in the ticketing system.
• Escalate unresolved or complex issues to the relevant technical team.
• Assist with PC/laptop deployment, user setup and equipment replacement.
• Provide onsite technical support when required.

Skills

Good communication

Troubleshooting

Teamwork

Customer service

Education

Diploma / Advanced Diploma / Bachelor's Degree in CS/IT/CE or related field

Tools

IT helpdesk / ticketing systems

Job description

Tech Innovasi is looking for a motivated and customer-oriented IT Technical Support to join our team. If you enjoy troubleshooting technical issues, assisting users and working with IT hardware and software, this could be the right opportunity for you.

Key responsibilities

Provide first-level technical support and troubleshooting for end-user IT issues.

Troubleshoot PCs, notebooks, printers, peripherals, software and network connectivity.

Install, configure and maintain computers, laptops, printers and IT peripherals.

Perform basic Windows OS installation, configuration and troubleshooting.

Troubleshoot basic LAN, Wi‑Fi, TCP/IP, DNS and DHCP issues.

Respond promptly to support tickets, emails and phone calls.

Record, update and document incidents and troubleshooting activities in the ticketing system.

Escalate unresolved or complex issues to the relevant technical team.

Assist with PC/laptop deployment, user setup and equipment replacement.

Provide onsite technical support when required.

About you

Diploma / Advanced Diploma / Bachelor's Degree or equivalent in Computer Science, Information Technology, Computer Engineering or related field.

Fresh graduates are welcome to apply.

Internship / Industrial Training candidates are welcome to apply.

Basic knowledge of Windows, Microsoft Office, computer hardware and network troubleshooting.

Knowledge of TCP/IP, LAN, Wi‑Fi, DNS and DHCP is an added advantage.

Experience with IT helpdesk/ticketing systems is an advantage.

Good troubleshooting and problem‑solving skills.

Good communication skills in English and Bahasa Melayu, both spoken and written.

Good interpersonal and customer service skills.

Able to work independently and as part of a team.

Willing to perform onsite support / travel to client locations when required.

Tech Innovasi Sdn Bhd was formed to address the emerging need for forward‑looking usage of ICT in Malaysia and to offer a local presence for technology support and services in the country.

Formed in 2001, Tech Innovasi is led by a strong team of personnel with diverse experiences and proven track records in ICT development and deployment, both in Peninsular & East Malaysia. Tech Innovasi is a ‘Bumiputera Status’ company (awarded by the Ministry Of Finance), committed to serving customers and communities with innovative ICT solutions in both the public and private sectors.

Our customers rely upon us to provide reliable and high quality ICT services. In the last few years, we have worked with various Malaysian Government agencies and education institutions of higher learning in areas of nation‑wide EG (electronic government) application rollout, supply and implementation of IT hardware, peripherals, network equipment and security systems. They include Kementerian Pendidikan, Kementerian Penerangan, Komunikasi dan Kebudayaan, Kementerian Pertahanan, Kementerian Kebajikan Wanita, Keluarga dan Masyarakat, Angkatan Tentera Malaysia, Jabatan Kehakiman Syariah Malaysia, Kementerian Kesihatan Malaysia, Majlis Perbandaran Pulau Pinang, Politeknik Johor Bharu, Kolej Universiti Teknikal Kebangsaan Malaysia, Petronas Carigali Sdn Bhd and Jabatan Ketua Menteri Melaka to name a few.

Tech Innovasi has customer service agents in most major cities and towns in the country, including Federal Government Administration Centre in Putrajaya. This allows our customers to receive first‑hand support and assistance immediately. We always strive to more fully understand our customer in order to better serve them where IT is concerned.

Tech Innovasi Sdn Bhd was formed to address the emerging need for forward‑looking usage of ICT in Malaysia and to offer a local presence for technology support and services in the country.

Formed in 2001, Tech Innovasi is led by a strong team of personnel with diverse experiences and proven track records in ICT development and deployment, both in Peninsular & East Malaysia. Tech Innovasi is a ‘Bumiputera Status’ company (awarded by the Ministry Of Finance), committed to serving customers and communities with innovative ICT solutions in both the public and private sectors.

Our customers rely upon us to provide reliable and high quality ICT services. In the last few years, we have worked with various Malaysian Government agencies and education institutions of higher learning in areas of nation‑wide EG (electronic government) application rollout, supply and implementation of IT hardware, peripherals, network equipment and security systems. They include Kementerian Pendidikan, Kementerian Penerangan, Komunikasi dan Kebudayaan, Kementerian Pertahanan, Kementerian Kebajikan Wanita, Keluarga dan Masyarakat, Angkatan Tentera Malaysia, Jabatan Kehakiman Syariah Malaysia, Kementerian Kesihatan Malaysia, Majlis Perbandaran Pulau Pinang, Politeknik Johor Bharu, Kolej Universiti Teknikal Kebangsaan Malaysia, Petronas Carigali Sdn Bhd and Jabatan Ketua Menteri Melaka to name a few.

Tech Innovasi has customer service agents in most major cities and towns in the country, including Federal Government Administration Centre in Putrajaya. This allows our customers to receive first‑hand support and assistance immediately. We always strive to more fully understand our customer in order to better serve them where IT is concerned.