IT Technical Support

TORAY MALAYSIA SYSTEMS SOLUTION SDN. BHD.; Penang; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Education Support

Dental

Vision

Travel & Meal A

Job summary

Toray Malaysia Systems Solution (TMS) in Penang seeks an IT Technical Support professional to provide desktop hardware/software support and have strong analytical and troubleshooting skills. The role requires Mandarin for Taiwan user communications and involves updating asset inventories and IT documentation.

You will handle a range of software and hardware, ensure timely request closure, and work with cross-functional teams to implement cost-effective solutions that meet regulatory and company

Qualifications

• Possess at least Diploma, Post Graduate Diploma, or Bachelor’s Degree in Computer Science, Information Technology or equivalent.
• At least 2–3 years of working experience in the related field.
• Strong technical knowledge, networking capabilities and relationship management skills.
• Ability to prioritize tasks and work under pressure.
• Able to speak Mandarin for communication with Taiwan–based users.

Responsibilities

• Provide IT hardware and software support for desktop, laptop, printer, barcode printer, barcode scanner, RF scanner, thin clients, AV and other IT accessories.
• Support software including Microsoft BitLocker, Windows Defender, Windows OS, MS Office, SCCM, Trend Micro antivirus, Full Disk Encryption, Adobe Reader, Kofax PowerPDF, Chrome, Edge, GlobalProtect, Cisco Jabber, Stratodesk, VSpace, Zoom, and IT tools.
• Demonstrate strong analytical and troubleshooting skills.
• Update IT documentation when needed (e.g. IT loan unit tracking).
• Analyze user requests and propose cost-effective, compliant solutions meeting business requirements.
• Update IT Asset Inventory upon changes to an asset in eITIMS.
• Keep manager well-informed of any updates.

Skills

Customer service

Analytical thinking

Troubleshooting

Prioritization under pressure

Team player

Mandarin communication

Networking basics

Education

Diploma in Computer Science/IT

Bachelor’s degree in CS/IT or equivalent

Tools

SCCM

Trend Micro

GlobalProtect

Microsoft Windows

Cisco Jabber

Job description

IT Technical Support role providing good customer service and technical skills with constant follow-up of requests to completion on time. The role involves IT hardware and software support, basic networking knowledge, and analyzing user requests to propose practical solutions.

Key responsibilities

Provide IT hardware and software support for desktop, laptop, printer, barcode printer, barcode scanner, RF scanner, thin clients, audio/visual, and other IT accessories

Support software including Microsoft BitLocker, Microsoft Windows Defender, Microsoft Windows OS, Microsoft Office, SCCM, Trend Micro antivirus, Trend Micro Full Disk Encryption, Adobe Reader, Kofax PowerPDF, Google Chrome, Microsoft Edge, GlobalProtect, Cisco Jabber, Stratodesk, VSpace, Zoom, and IT tools

Demonstrate strong analytical and troubleshooting skills

Update IT documentation when needed (e.g. IT loan unit tracking)

Analyze user requests and propose or recommend the most practical solution that is cost-effective to the company, meets business requirements, and does not violate policies, regulatory requirements, or the law

Update IT Asset Inventory upon making a change to an asset in eITIMS

Keep manager well-informed of any updates

About you

Possess at least Diploma, post Graduate Diploma, or Bachelor's Degree in Computer Science, Information Technology or equivalent

At least 2-3 years of working experience in the related field

Strong technical knowledge, strong networking capabilities and relationship management skills

Ability to prioritize tasks and work under pressure

Strong team player

Able to speak Mandarinn for communication with Taiwan's users

Computer Software & Networking 51-100 employees

Toray Malaysia Systems Solution (TMS) with multiple years of experience in implementing IT solutions & services for different industries, is a Global Shared Service provider to support IT solutions of Toray Group companies in Malaysia & Toray Companies worldwide.

TMS strive to create Innovative Technological solutions that digitally transform our customers’ business to achieve greater height in quality, efficiency & productivity.

Today, TMS is a leader for Digital Transformation (DX) and in advance of implementing Ind 4.0 & AI solution in Toray Group companies. TMS continue to stay ahead of its development for IoT, AI, RFID, Cloud, and extensively innovate R & D.

We believe in our people, as we cherish every employee’s talent as value add to our customers. Continuous training is provided both locally and overseas, to enhance our employees’ technical and leadership skills. Career growth is well structured where employees are provided with challenges and opportunities to move up to senior positions.

We welcome passionate, creative, innovative, and solution-driven person to join our team.

Toray Malaysia Systems Solution (TMS) with multiple years of experience in implementing IT solutions & services for different industries, is a Global Shared Service provider to support IT solutions of Toray Group companies in Malaysia & Toray Companies worldwide.

TMS strive to create Innovative Technological solutions that digitally transform our customers’ business to achieve greater height in quality, efficiency & productivity.

Today, TMS is a leader for Digital Transformation (DX) and in advance of implementing Ind 4.0 & AI solution in Toray Group companies. TMS continue to stay ahead of its development for IoT, AI, RFID, Cloud, and extensively innovate R & D.

We believe in our people, as we cherish every employee’s talent as value add to our customers. Continuous training is provided both locally and overseas, to enhance our employees’ technical and leadership skills. Career growth is well structured where employees are provided with challenges and opportunities to move up to senior positions.

We welcome passionate, creative, innovative, and solution-driven person to join our team.

Perks and benefits

• Education Support
• Dental
• Vision
• Travel & Meal A