Intern, IT Support

Redtone; Puchong; On-site; MYR 36,000 - 60,000; Full time

Job summary

Redtone is seeking an IT support specialist in Puchong, Selangor to install, configure and maintain computer systems across head office and branches. You will troubleshoot software and hardware issues and guide colleagues through problem-solving steps while supporting new solutions or applications.

The role requires a diploma or degree in IT/CS, strong communication skills, and willingness to work on-site in Puchong. Programming experience is a plus and you may be assigned ad-hoc tasks as needed.

Qualifications

• Diploma or degree in IT/Computer Science or equivalent.
• Good communication skills and ability to explain solutions clearly.
• Willing to work in Puchong, Selangor.
• Programming experience is a plus.
• Experience with onboarding/offboarding is a plus.

Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve software or hardware issues.
• Walk colleagues through steps to resolve technical problems.
• Support implementation of new solutions or applications.
• Provide end-user support at Head Office and branches.
• System administration implementation and operation of mission critical hardware and system software.
• Handling new employee onboarding and offboarding.
• Provide end user support on daily IT operational.
• Ensure and support end-user device is working fine e.g inspect and repair laptop.

Skills

Interpersonal communication

Problem solving

IT support

On-site support

Education

Diploma / Bachelor's degree in IT/CS

Job description

Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support the implementation of new solutions or applications.

Duties and responsibilities

• Provide support to all end users at Head Office and branches, finding viable and efficient solution to issues.
• System administration implementation and operation of mission critical hardware and system software.
• Handling new employee onboarding and offboarding.
• Provide end user support on daily IT operational.
• Ensure and support end-user device is working fine e.g inspect and repair laptop

Qualifications and requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Computer Science/Information Technology or equivalent.
• Good interpersonal & communication skills
• Applicants must be willing to work in Puchong Selangor.
• Able to use Internet as a tool for research.
• Ability to communicate resolutions of technical problems quickly and clearly.
• Experience in programming will be added advantage
• Undertake ad-hoc assignments when required