IT Tech Support Intern: Network & Smart Home Systems

Sense Automation Sdn Bhd

Subang Jaya

On-site

MYR 11,000 - 20,000

Part time

9 days ago

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Job summary

Jora Malaysia seeks an IT Technical Support Intern to gain hands-on experience in network setup, CCTV/IP cameras, and smart home technologies. You will assist the technical team with resolving customer issues, configuring systems, and supporting installations and maintenance tasks.

The role offers training and mentorship, exposure to practical LAN setups, and potential progression to a full‑time position based on performance.

Qualifications

Currently pursuing or recently completed a degree/diploma in Information Technology/ Computer Science, or related field.
Basic understanding of computer networking fundamentals (IP addressing, DHCP, NAT, etc.) added advantage.
Strong analytical and problem‑solving skills.
Good communication skills (verbal and written).
Eagerness to learn and adapt in a fast‑paced environment.

Responsibilities

Provide first-level technical support for IT networking devices, surveillance systems, and smart home products via phone, email, or remote tools.
Assist in installation, configuration, and troubleshooting of routers, switches, firewalls, access points, and smart home devices.
Support configuration and maintenance of network connectivity, CCTV/IP camera systems including NVRs/DVRs, and remote viewing applications.
Document customer issues, resolutions, and escalate complex problems to senior technical staff.
Help maintain internal knowledge bases and FAQs.
Participate in testing new products and preparing setup documentation or guides.
Provide on-site support (if applicable) under supervision.