Internship Electronic - IT Technical Support (Internship)

Sense Automation Sdn Bhd; Subang Jaya; On-site; MYR 11,000 - 20,000; Part time

Job summary

Jora Malaysia seeks an IT Technical Support Intern to gain hands-on experience in network setup, CCTV/IP cameras, and smart home technologies. You will assist the technical team with resolving customer issues, configuring systems, and supporting installations and maintenance tasks.

The role offers training and mentorship, exposure to practical LAN setups, and potential progression to a full‑time position based on performance.

Qualifications

• Currently pursuing or recently completed a degree/diploma in Information Technology/ Computer Science, or related field.
• Basic understanding of computer networking fundamentals (IP addressing, DHCP, NAT, etc.) added advantage.
• Strong analytical and problem‑solving skills.
• Good communication skills (verbal and written).
• Eagerness to learn and adapt in a fast‑paced environment.

Responsibilities

• Provide first-level technical support for IT networking devices, surveillance systems, and smart home products via phone, email, or remote tools.
• Assist in installation, configuration, and troubleshooting of routers, switches, firewalls, access points, and smart home devices.
• Support configuration and maintenance of network connectivity, CCTV/IP camera systems including NVRs/DVRs, and remote viewing applications.
• Document customer issues, resolutions, and escalate complex problems to senior technical staff.
• Help maintain internal knowledge bases and FAQs.
• Participate in testing new products and preparing setup documentation or guides.
• Provide on-site support (if applicable) under supervision.

Skills

Networking basics

Troubleshooting

Communication

Documentation

Customer support

Education

IT/CS degree or diploma

Tools

Routers

Switches

Firewalls

NVR/DVR

IP Cameras

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Internship Electronic - IT Technical Support (Internship)

We are seeking a motivated and tech-savvyIT Technical Support Trainee (Internship)to join our team. This internship offers hands‑on experience inNetwork, WiFi, LAN Setup, CCTV/IP Cameras, Smart Access Control, andAi smart home technologies. You will assist our technical team in resolving customer issues, configuring systems, and supporting installations and maintenance tasks.

Responsibility

We are seeking a motivated and tech-savvyIT Technical Support Trainee (Internship)to join our team. This internship offers hands‑on experience inNetwork, WiFi, LAN Setup, CCTV/IP Cameras, Smart Access Control, andAi smart home technologies. You will assist our technical team in resolving customer issues, configuring systems, and supporting installations and maintenance tasks.

Key Responsibilities:

• Provide first-level technical support for IT networking devices, surveillance systems, and smart home products via phone, email, or remote tools.
• Assist in installation, configuration, and troubleshooting of routers, switches, firewalls, access points, and smart home devices.
• Support configuration and maintenance of network connectivity, CCTV/IP camera systems including NVRs/DVRs, and remote viewing applications.
• Document customer issues, resolutions, and **escalate** complex problems to senior technical staff.
• Help maintain internal knowledge bases and FAQs.
• Participate in testing new products and preparing setup documentation or guides.
• Provide on-site support (if applicable) under supervision.

Requirements:

• Currently pursuing or recently completed a degree/diploma in Information Technology/ Computer Science, or related field.
• Basic understanding of computer networking fundamentals (IP addressing, DHCP, NAT, etc.) added advantage.
• Strong analytical and problem‑solving skills.
• Good communication skills (verbal and written).
• Eagerness to learn and adapt in a fast‑paced environment.

What You'll Gain:

• Practical experience in real‑world LAN setup, surveillance smart control system, IT support scenarios, or basic electronic electrical concepts
• Exposure to a variety of networking and smart tech systems.
• Mentorship and training from experienced surveillance system professionals.
• Opportunity to transition into a full‑time role (based on performance and business needs).