IT Support & Projects Specialist

Genting Malaysia Bhd; Genting Highlands; On-site; MYR 31,000 - 54,000; Full time

Job summary

Genting Malaysia Bhd is seeking an IT Support professional to deliver frontline technical help for pc hardware and software, maintain antivirus and manage SCCM/WSUS, and drive small to mid-size IT projects. You will contribute to process documentation, enforce policies, and suggest efficiency improvements to cut onsite support time.

The ideal candidate has a degree in Computer Science/IT or a diploma with 2+ years' experience, strong English communication, and the ability to work independently

Qualifications

• Degree in Computer Science or IT related field.
• Diploma with minimum 2 years of relevant working experience.
• Know how to provide onsite support for workstations, hardware and software issues.
• Must be positive, hardworking and able to work within tight schedule and deadlines.
• Strong interpersonal skills with good written and verbal communication in English.
• Good analytical and problem-solving skills.
• Self-motivated, proactive, resourceful and able to work independently with minimum supervision.
• Able to be teamed up with colleagues to perform IT systems support functions.

Responsibilities

• Provide technical support for user regarding IT related issues including setup and maintenance of PC hardware and software.
• Maintain antivirus activity, WSUS and SCCM.
• Perform small to medium scale IT project management and implementation.
• Participate actively in process documentation as well as policies and procedures enforcement.
• Provide recommendations and ideas for continuous improvement and enhancement for reducing hours of onsite support.
• Monitor and ensure service level agreement (SLA) is met.
• Manage license software and able to track the records without any delay.
• Plan to reduce waste of IT hardware to follow company procedure as

Skills

Onsite IT support

PC hardware setup

Software setup

SCCM administration

WSUS administration

IT project management

Documentation

SLA monitoring

License management

English communication

Education

Degree in Computer Science/IT

Diploma with 2+ years experience

Tools

SCCM

WSUS

Job description

Genting Malaysia Bhd is seeking an IT Support professional to deliver frontline technical help for pc hardware and software, maintain antivirus and manage SCCM/WSUS, and drive small to mid-size IT projects. You will contribute to process documentation, enforce policies, and suggest efficiency improvements to cut onsite support time.

The ideal candidate has a degree in Computer Science/IT or a diploma with 2+ years' experience, strong English communication, and the ability to work independently