IT Executive - Client Desktop Support

Genting Malaysia Bhd; Genting Highlands; On-site; MYR 39,000 - 61,000; Full time

Job summary

Genting Malaysia Bhd is seeking an IT Support professional to provide onsite workstation support, manage software licenses, deploy software via WSUS, and ensure SLA adherence. You will participate in IT projects, document processes, and contribute to continuous improvement and Go Green initiatives at Resorts World Genting, Pahang.

The role requires a degree in CS/IT or a diploma with relevant experience, strong English communication, and the ability to work in a fast-paced environment.

Qualifications

• Degree in Computer Science or Information Technology related fields, or Diploma with minimum 2 years of relevant working experience.
• Provide onsite support for workstations, hardware and software issues.
• Self-motivated, proactive, resourceful and able to work independently with minimum supervision.

Responsibilities

• Provide technical support for IT issues, including setup and maintenance of PC hardware and software.
• Create and deploy software packages using WSUS and maintain antivirus activity.
• Perform small to medium scale IT project management and implementation.
• Participate in process documentation and enforce policies and procedures.
• Suggest improvements to reduce hours of onsite support.
• Monitor and ensure SLA compliance.
• Manage software licenses and track records without delay.
• Plan to reduce waste of IT hardware and follow Go Green procedures.

Skills

Onsite workstation support

English communication

Problem solving

Independent work

Team collaboration

Proactive attitude

Time management

Windows/IT systems familiarity

Education

Bachelor degree in Computer Science/IT

Diploma with 2+ years experience

Tools

WSUS

Antivirus management

Job description

Provide technical support for user regarding IT related issues including setup and maintenance of PC hardware and software

Create and deploy software packages using WSUS and maintain antivirus activity

Perform small to medium scale IT project management and implementation

Participate actively in process documentation as well as policies and procedures enforcement

Provide recommendations and ideas for continuous improvement and enhancement for reducing hours of onsite support

Monitor and ensure service level agreement (SLA) is met

Manage license software and able to track the records without any delay

Plan to reduce waste of IT hardware to follow company procedure as Go Green

Job Requirements:

Degree in Computer Science or Information Technology related fields; or

Diploma with minimum 2 years of relevant working experience

Know how to provide onsite support for workstations, hardware and software issues

Must be positive, hardworking and able to work within tight schedule and meeting deadlines

Strong interpersonal skills with good written and verbal communication in English

Good analytical and problem-solving skills

Self-motivated, pro-active, resourceful and able to work independently with minimum supervision

Able to be teamed up with colleagues to perform IT systems support functions Experience in iPad and Tablet support will be a major added advantage

Willing to based at Resorts World Genting, Pahang

FRESH GRADUATES are encouraged to apply as training will be provided

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!