IT Support Technician — Remote & On-site Helpdesk

SBM Offshore N.V.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

SBM Offshore N.V. in Kuala Lumpur seeks an entry-level IT Support specialist to deliver technical assistance to end-users, resolve hardware, software, and network issues, and ensure smooth daily operations. You will configure desktops and peripherals, manage user accounts, and document solutions while using remote tools to support remote users.

Strong English and a willingness to learn are essential. The role offers hands-on exposure to enterprise IT environments, cross-functional collaboration,

Qualifications

• Basic IT support knowledge with hardware/software troubleshooting.
• Good communication skills in English.
• Willingness to learn and adapt to new technologies.
• Familiarity with VPNs and remote support protocols.
• Experience with ticketing systems is a plus.

Responsibilities

• Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations.
• Initiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes.
• Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
• Install and update software applications, patches, and drivers as needed.
• Create, modify, and deactivate user accounts and passwords. Set up and configure email accounts, access permissions, and security settings as per company policies.
• Maintain accurate records of support tickets, solutions provided, and hardware/software inventory.
• Document troubleshooting procedures and user guides for future reference.
• Provide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness.
• Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime.

Skills

Customer service

Technical support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Remote support

Ticketing systems

Education

High school diploma

CompTIA A+

MCDST (Microsoft Certified Desktop Support Technician)

Associate's degree in IT

Certifications: Network+/Security+/MCSA

Tools

Remote desktop software

VPN

Job description

SBM Offshore N.V. in Kuala Lumpur seeks an entry-level IT Support specialist to deliver technical assistance to end-users, resolve hardware, software, and network issues, and ensure smooth daily operations. You will configure desktops and peripherals, manage user accounts, and document solutions while using remote tools to support remote users.

Strong English and a willingness to learn are essential. The role offers hands-on exposure to enterprise IT environments, cross-functional collaboration,