IT Support & Operations Specialist

Saku Wang Sdn. Bhd.; Kuala Lumpur; Presencial; MYR 28.000 - 45.000; Jornada completa

Descripción de la vacante

SAKU WANG SDN. BHD. is a Malaysia-based online money lending company providing convenient digital lending services to customers.

We focus on responsible lending, efficient digital processes and professional customer service. Our growing team works across Customer Care, Collections, Finance, Operations and Technology. We offer a professional and performance-driven working environment with opportunities for employees to develop their skills, take on greater responsibilities and grow with the

Formación

• Diploma or Degree in IT, Computer Science or a related field is an advantage.
• Fresh graduates are welcome to apply.
• Basic knowledge of computers, software and common IT troubleshooting.
• Comfortable learning new systems and technology.
• Organised, responsible and able to follow up on tasks.
• Good command of English and Bahasa Malaysia.
• Basic Microsoft Excel / Google Sheets skills.

Responsabilidades

• Maintain records of company computers, phones, SIM cards and other IT equipment.
• Track which equipment is assigned to each employee.
• Assist with basic setup and troubleshooting of computers, phones, software and office IT equipment.
• Learn and provide basic support for the company’s CRM and other internal systems.
• Report and follow up on system or technical issues with the HQ team or external providers.
• Communicate with IT, internet, telecom and other service providers when support is required.
• Help source quotations and compare prices from different providers.
• Check provider services and supporting documents before invoices are submitted for approval.
• Help ensure office internet, computers and basic IT systems are working properly.
• Support other IT-related operational tasks when required.

Conocimientos

Basic IT troubleshooting

Computer literacy

English proficiency

Bahasa Malaysia

Educación

Diploma/Degree in IT or CS

Herramientas

CRM system

Descripción del empleo

SAKU WANG SDN. BHD. is a Malaysia-based online money lending company providing convenient digital lending services to customers.

We focus on responsible lending, efficient digital processes and professional customer service. Our growing team works across Customer Care, Collections, Finance, Operations and Technology. We offer a professional and performance-driven working environment with opportunities for employees to develop their skills, take on greater responsibilities and grow with the