Client-Focused Operations Specialist

TRANSPAK SPECIALIZED PACKAGING SDN. BHD.; Kulai; Presencial; MYR 48 000 - 84 000; Tempo integral

Resumo da oferta

TRANSPAK SPECIALIZED PACKAGING SDN. BHD. is seeking an Operations Support Officer (Customer Service) in Kulai, Malaysia, to assist daily operations by delivering excellent service, handling inquiries, preparing quotations, and processing orders accurately.

The role emphasizes maintaining positive customer relationships, coordinating with internal teams, and ensuring records accuracy in a fast-paced environment, with opportunities to learn about products and services to support customer success.

Qualificações

• Minimum 3 years in customer service or operations support.
• Excellent communication and interpersonal skills with a customer focus.
• Strong problem-solving and decision-making abilities for handling complaints.
• Good organizational skills and meticulous handling of quotations, orders, and invoices.
• Proficient in Microsoft Office and data entry; able to use order processing systems.
• Able to work independently and with internal teams in a fast-paced environment.
• Willingness to learn about company products and adapt to operational needs.

Responsabilidades

• Respond to customer inquiries with accurate information.
• Prepare quotations for product and service inquiries.
• Process customer orders accurately and efficiently.
• Prepare invoices for products and services supplied.
• Maintain records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal departments to meet customer needs.
• Stay up-to-date with product and service information.
• Ensure compliance with company policies while maintaining professionalism.
• Perform other ad hoc tasks as required by supervisor.

Conhecimentos

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Ferramentas

Microsoft Office

Order processing systems

Data entry

Descrição da oferta de emprego

TRANSPAK SPECIALIZED PACKAGING SDN. BHD. is seeking an Operations Support Officer (Customer Service) in Kulai, Malaysia, to assist daily operations by delivering excellent service, handling inquiries, preparing quotations, and processing orders accurately.

The role emphasizes maintaining positive customer relationships, coordinating with internal teams, and ensuring records accuracy in a fast-paced environment, with opportunities to learn about products and services to support customer success.