IT Support Executive

Diyou Fibre (M) Sdn Bhd; Negeri Sembilan; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Annual Leave

Medical Claim

Group Insurance

Performance Bonus

Training & Development Opportunities

Job summary

Jora Malaysia is seeking an IT Support & Helpdesk professional to provide daily IT assistance, troubleshoot hardware/software, and support network and CCTV systems. The role covers desktops, Windows OS, Microsoft 365, and asset management, with exposure to server/NAS environments.

Fresh graduates are welcome to apply, with multilingual communication across Chinese, English, and Bahasa Malaysia. The candidate should have a IT degree or diploma, basic networking knowledge, and good problem-solving

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• Fresh graduates are welcome to apply.
• Experience in IT Support, Helpdesk, Desktop Support, Technical Support, System Support, or Network Support is advantageous.
• Basic knowledge of hardware, Windows OS, networking, and troubleshooting.
• Knowledge of Microsoft 365, Active Directory, Firewall, CCTV/Door Access, Server/NAS, IT Asset Management is a plus.
• Able to troubleshoot independently with minimal supervision.
• Good analytical and problem-solving skills.
• Fast learner and willing to learn new technologies.
• Responsible, proactive, and able to take ownership of tasks.
• Good communication and interpersonal skills.
• Manufacturing environment experience is an added advantage.
• Able to communicate in Chinese, English, and Bahasa Malaysia.

Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, and system issues.
• Install, configure, maintain, and troubleshoot desktop PCs, Windows OS, and Office applications.
• Provide technical support for printers, scanners, and IT peripherals.
• Assist users with Microsoft 365 and email issues.
• Maintain and troubleshoot LAN, WiFi, Internet connectivity, and network devices.
• Assist in maintaining company servers and NAS systems.
• Coordinate with external IT vendors when needed.
• Monitor CCTV and Door Access Control systems and troubleshoot issues.
• Manage IT assets and inventory records.
• Perform routine IT maintenance and improve IT infrastructure.
• Handle general IT operations and documentation.

Skills

IT Support

Helpdesk

Desktop Support

Network Support

Troubleshooting

Communication

Multilingual

Ownership

Analytical Skills

Windows OS

Education

Diploma or Bachelor's Degree in IT/CS

Fresh graduates welcome

Tools

Microsoft 365

Active Directory

Firewall

CCTV / Door Access Control

Server / NAS

IT Asset Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

Fresh graduates are welcome to apply.

Candidates with experience in IT Support, Helpdesk, Desktop Support, Technical Support, System Support, or Network Support will have an advantage.

Basic knowledge of computer hardware, Windows operating systems, networking, and troubleshooting.

Knowledge or experience in any of the following will be an advantage: Microsoft 365, Active Directory, Firewall, Network configuration, CCTV / Door Access Control, Server / NAS, IT Asset Management

Able to troubleshoot problems independently with minimal supervision.

Good analytical and problem-solving skills.

Fast learner and willing to learn new technologies.

Responsible, proactive, and able to take ownership of assigned tasks.

Good communication and interpersonal skills.

Manufacturing environment experience is an added advantage.

Able to communicate in Chinese, English, and Bahasa Malaysia.

Requirement

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome to apply.
• Candidates with experience in IT Support, Helpdesk, Desktop Support, Technical Support, System Support, or Network Support will have an advantage.
• Basic knowledge of computer hardware, Windows operating systems, networking, and troubleshooting.
• Knowledge or experience in any of the following will be an advantage: Microsoft 365, Active Directory, Firewall, Network configuration, CCTV / Door Access Control, Server / NAS, IT Asset Management
• Able to troubleshoot problems independently with minimal supervision.
• Good analytical and problem-solving skills.
• Fast learner and willing to learn new technologies.
• Responsible, proactive, and able to take ownership of assigned tasks.
• Good communication and interpersonal skills.
• Manufacturing environment experience is an added advantage.
• Able to communicate in Chinese, English, and Bahasa Malaysia.

Responsibility

IT Support & Helpdesk

Provide day-to-day IT support to employees and troubleshoot hardware, software, and system issues.

Install, configure, maintain, and troubleshoot desktop computers, laptops, Windows OS,

Microsoft Office, and other software.

Provide technical support for printers, scanners, and other IT peripherals.

Assist users with Microsoft 365, email accounts, and related IT issues.

Network & Infrastructure

Maintain and troubleshoot LAN, WiFi, Internet connectivity, modems, routers, switches, and other network equipment.

Perform basic network monitoring and troubleshooting.

Assist in maintaining company servers and NAS systems.

Coordinate with external IT vendors when required.

CCTV & Access Control

Monitor and maintain CCTV systems and Door Access Control systems.

Troubleshoot basic CCTV, network connection, and access control issues.

Coordinate with external vendors for repair or technical support when required.

Office Door Access System

Manage the day-to-day operation of the office door access system.

Perform basic troubleshooting and user access management when required.

Coordinate with the system vendor or customer service team for technical issues that require further assistance.

IT Asset & Inventory Management

Maintain accurate records of company IT assets and equipment.

Manage inventory and records for laptops, desktops, monitors, modems, network equipment,

CCTV equipment, and other IT-related assets.

Track the allocation, return, replacement, and disposal of IT equipment.

Ensure IT assets are properly recorded, labelled, and maintained.

General IT Operations

Perform routine IT maintenance and preventive checks.

Keep IT equipment, systems, and documentation properly organised.

Assist in implementing improvements to the company's IT infrastructure and systems.

Perform other IT-related duties assigned by Management.

Benefits

• Annual Leave
• Medical Claim
• Group Insurance
• Performance Bonus
• Training & Development Opportunities