IT Support Intern: Learn, Troubleshoot & Onboard

Virtuos Holdings; Kuala Lumpur; On-site; MYR 27,000 - 54,000; Full time

Job summary

Virtuos Holdings in Kuala Lumpur, Malaysia is seeking an entry-level IT Helpdesk professional to provide first-line support for hardware, software, and accounts. The role includes setup and maintenance of PCs and office tech, assisting with onboarding/offboarding, and maintaining clear ticketing records.

The ideal candidate is enrolled in or recently completed an IT/CS program, with strong English communication skills; Mandarin is a plus.

Qualifications

• Currently enrolled in or recently completed an IT/CS program.
• Good command of English; Mandarin is a plus.

Responsibilities

• Provide courteous first-line IT support to employees and customers on hardware, software, accounts or connectivity issues.
• Assist with setup, configuration, deployment and maintenance of PCs and workplace tech.
• Support Microsoft applications and services as guided by IT team.
• Investigate and troubleshoot issues, document findings and escalate when needed.
• Assist with employee onboarding and offboarding activities including device prep and accounts setup.
• Record requests, actions, resolutions and follow-ups in the ticketing system.
• Create and update user guides and troubleshooting notes.

Skills

IT support

Windows

Microsoft apps

Customer service

English comms

Teamwork

Education

IT/CS related degree

Tools

Ticketing system

Office 365

Job description

Virtuos Holdings in Kuala Lumpur, Malaysia is seeking an entry-level IT Helpdesk professional to provide first-line support for hardware, software, and accounts. The role includes setup and maintenance of PCs and office tech, assisting with onboarding/offboarding, and maintaining clear ticketing records.

The ideal candidate is enrolled in or recently completed an IT/CS program, with strong English communication skills; Mandarin is a plus.